Why does this forum even exist?

That's just the question!

Most of the casinos rated well by Casino Guru are rated badly above average by users!

What are you getting paid to rate these criminals so well?

Well, criminals help other criminals if you have the same interests!

I've had bad experiences several times now, although the corresponding casinos had very good reputations!

It starts with completely wrong information about payment options and the selection of game providers!

3/4 of the casinos do not offer the listed payment method, nor do the game providers!

Every Facebook group is more serious than this filthy forum!

There is a reason why people in Germany say no to you criminals from Curacao and Malta!

I am now very happy that you are rejecting German-speaking players!

This filthy forum doesn't even do anything against clearly demonstrable casino fraud!

It doesn't matter whether you have won larger amounts of money that are denied to you or, more recently, casinos that delete users' data after they have made a deposit!

Of course, you don't help players who don't get any answers to their mails or messages via the contact form.

You have to complain extensively about your criminal support forum to get this domain banned for some countries!

The staff here do nothing for players!

And why should you, when you are in league with the casino operators!

MANY THANKS FOR THE LACK OF HELP IN SEVERAL CASES!

Let me answer first with questions:

Have you read our article describing how we rate casinos?

Have you read our fair gambling codex in order to know how casinos should treat players according to us and how players should behave in online casinos?

Do you know how many employees deal exclusively with player complaints? Did you know that nobody pays us for dealing with those complaints and despite that, we dealt with 1000+ new complaints just the last month?

We never claimed that you can't have a bad experience in a casino that has a good reputation. I claim that there's a lower chance for having any issues and in case you have them, there's a higher chance that we can help to resolve them if the rights are on your side.

When it comes to the payments and available game providers: We use info that is given to us by the casinos. There were many cases in past that the payment options and providers were available in the casino, but they weren't available in the player's jurisdiction. Then it doesn't mean the casino lied. It means there are restrictions applied based on the player's country of residence. It's always better to get this confirmed by their customer support if some information is important for you. It's also a good way to see how their customer support works.

Do you know what's funny? Some casinos don't like us, because of the terrible ratings we gave them and the decisions we made when it comes to complaints submitted against them. We had quite a friendly relationships and now they refuse talking to us. Then there are players who hate us because of the great ratings we gave to casinos and the complaints we rejected when they complained against casinos. It would almost sound like nobody likes us, but the daily contact we have with players proves the opposite 🙂

Yes, then explain to me why they ask you for help and you don't do anything? I've been waiting for a response for over a week because one of your well-rated casinos isn't responding to my inquiries!

I repeat, a CASINO recommended and well rated by you!!!!!!!!!!!!!!!!!!!!!!!!

My money is gone, which you don't care about! After all, it was only 25 euros because I forgot a "0". It would be great if I had to run after 250 euros! It's about time that such forums were taken out of circulation or at least sanctioned for aiding and abetting fraud!

I would like to know what you do if someone really reports you and you would see yourself in court!

What else is that not! Because of your ratings, you rely on the seriousness of the casinos because you believe the rubbish you write!

If you get scammed at 2 out of 2 casinos, that's a 100% scam rate!

Again the question, what do the casinos pay you that you rate them well?

I'm not in the mood to argue with a guy who's coming at me with cheap excuses!

I would say you should focus on the complaint and update it properly.

Start with the disputed amount. If you made a mistake, it's not the end of the world - just a matter of cooperation.

Furthermore, the complaint is still in the process and more importantly the casino took notice of the issue.

Why are you making such statements now? I really don't get it.

First, you deliberately chose to submit the complaint for free, and now you caused us that nothing is actually happening while the casinos respond.

Kindly mind the timer, and act respectfully - we're not given anything for dealing with your complaint.

I'm sorry, but your whole approach makes no sense to me.

Anyway, I asked Nick to update the amount for you. I hope you can manage the rest on your own.

Thank you.

You're completely kidding me, aren't you? How should the casino have taken note of this? You didn't even ask for my data, which I used to register.

can you see light

I can't behave respectfully if you think you're kidding me!

You're offering to deal with casino complaints!

I repeat again: I fell victim to a casino that you advertised as good!

This is the second time that you have no interest whatsoever in representing people.

I don't really understand what's going on here to be honest. You complain about a casino that has a good rating on our website. The casino has the rating of 8.2/10, which is good, but far from the best. Anyway, you have an issue with the casino so you submitted a complaint 6 days ago. We didn't reject your case. Nick started dealing with your case and the casino got involved as well today.

So today, Nick asked the casino to give him information about how much time they need to look into it and he's waiting for their reply. You probably believe that your case is the most important one and we should deal it with it immediately, but that's not how it works. The cases that were submitted prior to your case are more important, because those players are also waiting for our response as well as you did, but they waited even longer.

If you're dissatisfied with how the complaint process works on our website, feel free to close your case and open it elsewhere if you believe that you'll be served faster and with a better result. Nobody forces you to get helped from us. We have our procedures, 17 full time workers who only deal with complaints and we offer our services for free. You're acting here as if we were your lawyer, to whom you paid a nice sum of money and he didn't get back to you for a few days.

JUST ANSWER ME ONE QUESTION! HOW SHOULD NICK DEAL WITH MY CASE WHEN MY INFORMATION WAS NOT EVEN ASKED!

YOU DO NOTHING! AND THEREFORE THE RATING ON TRUSTPILOT IS ABSOLUTELY JUSTIFIED AND WILL NOT BE DELETED OR IMPROVED!

100 percent of the last casinos brought only negative experiences! All casinos that are well bet! 8.2/out of 10 shouldn't be good? Then you should change the rating system.

Excuses are no more!

You're just talking rubbish all day! Let it be. For 25 euros that's too stupid for me!

I will now pass your forum on to a committee of inquiry! Maybe there will be someone who will deliver you to the knife!

You're bloody criminals, that's all!

You submitted a complaint on our website. You asked for our help. We started dealing with your case, invited the casino into the discussion. I still believe there was a very good chance that we could help in this case, especially because the casino is generally willing to discuss various cases with us and they were willing to look into your case as well.

What I don't understand until today is the fact that you simply behave like we already decided in favour of the casino. You're convinced we stand on the casino's side. You've been doing this from the day 1 before we even managed to look into the case. You wanted to get help from us, but at the same time, you believe that we're equally bad as the casino for some reason that I don't understand until today.

I believe that someone who repeatedly calls us criminals before we even got a chance to help, doesn't deserve our help. I really tried to be patient and give our team the chance to resolve your case successfully, which would shut your mouth up, but my patience is over. You don't deserve our time, you don't deserve our help and you definitely don't deserve to get space on our forum where you could insult us over and over again. I'm gonna ban your account permanently. If you decide to open other accounts in the future, they'll be banned as well. Your open complaint case will be dismissed.