I'm asking for the community's opinion

What is most important to you.

If important information was missing from the casinos terms and conditions and added later to take away winnings from a player.

Or if the software was working properly and the profits are deducted?

Obviously for Casino Guru, it's the second case

Are you referring to your complaint here, actually? I think you might have. We are really sorry that we couldn't be of any more help in your case. We do believe that everything needs to be stated clearly in the terms of a casino, and as per the players, so as per the casino, there shouldn't be any violation of those. In your case, unfortunately, there was a little misunderstanding, but the casino fixed it straight away. And also you could see everything clearly in your account, the exact amount was showed there the whole time. Is that right? So I am really sorry your case couldn't be taken any further.

Dear romi.

The casino fixed it much later and after I won and filed the complaint with casino guru.

Since as you say I could see it clearly why you don't ask betonred casino for a proof that the information actually existed in my account.

A screenshot a video anything, since we know everything is recorded.

I am very dissatisfied with guru casino.

Sorry, but if I'm not mistaken they have provided the screenshots in your complaint, isn't that right?🤔

Unfortunately we can not be of any more help here. I wish you all the best, always.

Dear romi

The screenshot sent by betonred casino is this

As you can see the required wagering limit of the bonus is X 100.

It's not mine and has nothing to do with my account.

But let's see what betonred casino says on its website, about bonuses

Here we see that the required betting limit is X 40 unless you specify otherwise.

Mine was exactly the same 27.50 had to bet X 40.

I will quote you the screenshot that proves the bonus bet paid

I am asking betonred casino to provide a screenshot or video or any other information about this particular bonus of 27.5 euros was there information about a maximum amount of winnings.

So far he has been unable to produce it, and you know why, because it simply does not exist.

I would request you to reopen the complaint

In my opinion the screenshot they have provided was to show that everything is shown in any players account, to tell you the truth. Anyway, if you feel that you have enough evidence to reopen your complaint, please do it by contacting our complaint team. All the best.