Casino.Guru team distorts facts!

Hello,

I have filed a complaint about Platincasino because a deposit of €100 on 09/27/24 has not been posted until today (10/15/24).

Neither the Casino.Guru team could help me with this complaint nor was Platincasino ever interested in solving the problem.

Platincasino has not even responded to my emails (from September 27th, 2024 to October 14th, 2024) or answered me by email.

I was even blocked from Platincasino in the live chat.

Any contact from me will be blocked.

The payment initiation service saltedge.com has not even responded to my emails since 09/27/24.

ISX Financial Money Bank does not respond to my emails.

The ISX F Money Bank, which received my deposits of €100 for Platincasino, confirmed receipt of the payment.

Apparently kept my money and did not pass it on to Platincasino.

Then the ISX F Money Bank simply embezzled my 100 € (fraud)!

But maybe the ISX F Money Bank forwarded my €100 to Platincasino, but Platincasino kept my €100?

I deposited €100 at Platincasino on September 27, 2024, but the money was never credited and the money disappeared.

The money was debited from my main bank.

I fell victim to scammers.

I have filed a complaint here at Casino.Guru against Platincasino.

Platincasino responded to my complaint once and has never responded again since.

Neither the Casino.Guru team could help me here nor did Platincasino contribute to a solution.

My bank could not get the 100 € back either!!!

I did it all by myself, WITHOUT the support of the Casino.GuruTeam, the Platincasino or the ISX F Money Bank....

CONTACTED my bank.

My bank then gave me the €100 as a gesture of goodwill from their own funds and deposited it into my account.

My bank didn't have to do THAT.

The fact is that I have NEVER received my deposits at Platincasino back from Platincasino and NEVER from ISX F Money Bank.

When I asked the Casino.Guru team to close the complaint, the problem with the Platincasino and the missing €100 was NEVER resolved.

I simply didn't feel like continuing my complaint here because I saw no point in leaving the complaint open.

So I just wanted to draw a line under it.

When I asked the Casino.Guru team to close the complaint, I NEVER wrote that the problem had been solved and never wrote that I had received the €100 back!

Then the Casino.Guru team closed my complaint here, falsely claiming that the problem was "solved".

Again:

NO, the problem/complaint was NOT solved!

My 100 € deposit is gone, disappeared!

It was only on October 14, 2024 that I wrote an email to the Casino.Guru team and explained the matter in detail again.

But facts don’t matter to the casino team.

Everything I explained and wrote in the email dated October 14, 2024 is irrelevant.

Again the Casino.Guru team writes here today, 10/15/24, under my complaint that my problem with the missing €100 for the Platincasino has been "solved"!

WHY does the Casino.Guru team twist the facts and hide the fact that I NEVER received my deposit of €100 back?

WHY doesn't the Casino.Guru team write here, in my complaint, what I wrote and explained to the Casino.Guru team?

- that Platincasino NEVER contacted me by email

- that the ISX F Money Bank was not cooperative

- that Platincasino NEVER refunded me the money

- that the ISX F Money Bank NEVER refunded the money to me

- I was cheated out of 100 €

- that my deposit simply disappeared during the transfer from ISX F Money Bank and Platincasino

- that my bank could NOT get the 100 € back

- that my bank gave me the 100 € from its own funds as a goodwill gesture

WHY can't the Casino.Guru team write the truth about my complaint?

OR did the Casino.Guru team not understand what I explained and wrote on 14.10.24, via email???

I am just extremely disappointed with Casino.Guru TeTm!

Today on October 15, 2024, I wrote another email to the Casino.Guru team and explained everything again from the beginning.

But I think what I wrote to the Casino.Guru team yesterday on 10/14/24 and today on 10/15/24 by email will NOT be of interest to the Casino.Guru team!

Now the Casino.Guru team can permanently delete my profile here.

Writing something here and explaining it 10 times is pointless anyway.

Mr. W

Dear HerrW,

Please understand that such a post simply cannot be ignored, especially here where we are so focused on taking care of the community and clearing up miscommunications. I respect your desire to not engage in further communication, and I apologize for disappointing you in that regard.

Though it will stop you from commenting on this complicated topic going forward, I guarantee that your account will be closed as you wish. Having said that, I will honor your decision.

Let us take your summary as your point of view, which might differ slightly from our approach to resolving payment issues related to banks, for example.

Maybe allowing others to review the complaint will also offer some clarification:

https://casino.guru/platincasino-player-s-deposit-is-delayed 👈

First, let us address the title of the thread: "Casino.Guru team distorts facts!" To the best of my understanding, you are upset that we marked the complaint as resolved even though I do not fully understand the hesitation, given that you explicitly stated

"Hello,

This complaint can now be closed.

greeting

Mr. W"

Should an issue come to an end, the complaint must be closed appropriately. From the complaint thread, it appears that the issue has been handled, and as a result, the complaint was closed as resolved. To be honest, I do not know much about the exchange you had with Nick, but you always had the option to clarify any misinterpretations of your messages if you felt they were not understood correctly.

Furthermore, based on my conclusion, you feel that we are not owed any credits for assisting you in resolving the issue because both the payment processor and the casino stopped corresponding with you. The goodwill gesture from your bank, via which you made the deposit, allowed the case to be settled. Maybe you are convinced now that our specialists did nothing, but in my opinion, they looked after you, looked into the matter, and spoke with the casino representative. You helped yourself by taking the initiative and going in your own direction. That is fantastic! Since we are an independent business and are unable to contact your bank on your behalf.

In summary, I recognize that the user experience must have been awful, and I hope that there were better experiences available elsewhere. To be objective, though, the complaint could not be closed as unresolved because it was resolved thanks to your efforts. A crucial component of our process is the proper closure of complaints in accordance with the final result. This is what transpired, as far as I can determine.

We appreciate you using our free services, and we apologize for letting you go before you had a chance to fully comprehend the events.

Stay well.