Who still has bad experiences with fezbet librabet campobet from Araxio Development?

I opened an account at fezbet casino .... deposited money .... won money and now looking for the reasons not to withdraw anything ...

Hello, what is the reason for not paying you out? Did the casino tell you anything, please?

There is already a complaint with you against fezbet ...

Skype call verification is denied because I supposedly didn't know the rules

What was your experience with fezbet?

Hello. I'm sorry, not sure I understand this sentence: "Skype call verification is denied because I supposedly didn't know the rules" ..? You asked for a verification call and the casino denied it because you did not know some rules - is it correct, please?

Check out my complaint🙂

I'm sorry, got it now. And I also must admit I would have been very nervous if I had had to go through a verification call myself.

It's about the basketball rules and bets, right? We discussed it on our regular meeting on Wednesday. We're currently waiting for the casino's reply so let's see how it develops.

Yes exactly ... it is unfair behavior towards customers ...

I was really nervous and very intimidated ... also I always had to ask because the casino employee understood very poorly ... had the feeling that nothing is right here ... they always gave the feeling that they would open up and break something want to find so as not to pay ... it's not exactly a little ... Thanks for dealing with the problem ....

And if this company were serious ... wouldn't there be so many negative complaints ... I don't even know why you have a reputation of 7.2?

They don't earn more than 0.2 ...

We deduct points for many different things. Complaints included. So if it turns out that the player should get the winnings, but the casino refused to pay, then it always influences the rating negatively.

I did a lot of research on the internet and fezbet and got to the point that a lot of customers have trouble with this provider .... Your methods are more than questionable .... You protect yourself against payouts by directing your terms and conditions very against the customer. ..and have several options and leverage to exert pressure against customers ..... which in my opinion is not FAIR

That is why we have a special team for complaints, co we can adjust casino's reputation accordingly to their cooperation level and fairness. We also check Terms&Conditions as well. On the other hand, there are standards we'd like to improve even if the licensing authority sees these as acceptable.

I know you stand up for customers of casino operators ... BIG respect to you and your performance and competence ...

Keep up the good work ... The market needs you

But what I don't understand is ... fezbet had a reputation of 7.1 then I gave a rating. That was accepted and the reputation sank to 7.00 .... two days later it was and has been at 7.2 .... why?

At first, I'd like to point out that user reviews have their own rating system, therefore star rating changes immediately after a certain review was accepted. On the other hand, complaints are very time-consuming, and the casino's rating can be changed only after the complaint has been dealt with. It also depends on how the specific casino collaborates and shows (or does not) a fair approach during each complaint process. Even if we try to combine all these factors, we just can't do that instantly. I understand it may seem, that everything is wrong because there are open complaints with the same patterns, still, it does not necessarily mean all is wrong on the side of a casino only. Can't answer your question regarding a specific score change at the moment. Will try to find out more.

It is not negative and it is also not a criticism .... I am just inquisitive and curious🙁

Radka has already explained that user reviews influence only user rating, but I asked my colleague to explain here why the rating moved a bit in recent days 🙂

Hello Gio75.

Thank you for your interest. Let me explain in more detail. The rating/reputation of each casino is calculated with our private automated formula (which considers aspects like unfair T&Cs, limits, unresolved complaints...), and this formula was recently updated. It slightly affected our database and casino ratings. That is the reason why Fezbet's rating increased from 7,0 to 7.2 (exactly 1st December - 5 days ago). Be aware that user reviews or opened complaints have no effect on our rating calculations.

So far, we have had only good experiences with this brand and their management (only resolved and unjustified complaints), therefore I am convinced that your case will be handled correctly. Please, let me know if you have any questions.

Huhu Josef,

Thank you very much for the information .. I can now understand it!

What I do not understand in my situation is how can they deny my identity? They got all my documents .. didn't have another account .. cooperated the whole time .... why do I have to justify what and how I play? In my opinion you only had to determine my identity using the Skype call verification ... but with questions that are related to myself ... when I open a bank account, the bank doesn't ask why I am spending the money and for what? ? Fortunately, that's all my decisions .... I work and spend my money as I want .... the same is also with a provider of betting and casino games .... they offer me something .... and I play to my heart's content without giving an account ... am I right?

You are welcome. If I understand your case correctly, they are not denying your identity. However, they suspect that someone else played in your account instead. This is just my assumption, let's see how the FEZBET reacts.