TROUBLES TRYING TO GET WITHDRAWAL FUNDS (page 3)

Yes Radka🥰

Yes Radka,I got a response from the person in charge of my case this morning. I'm truly delighted towards your efforts in trying to get my issue resolved.

Thank you so much!

I think you can thank to Petronela and Andrej instead - they take care of your complaint. 🙂

It's not over yet though. 🤞

I am grateful to you all, you guys gave me a listening ears to my problem and you are also helping me get it resolved!

Dear Radka,

Should I say I was decieved by google search!

I actually searched about 1win but I got alot of good reviews about them, every article I read about them on google search were positive only to get served on my first attempt!

I should have been cautioned when i read "the company was closed for a while before it was reopened in 2018."

Although I didn't see the reason for the closure!

I'm not just happy I got into this mess, at this period in time🤦‍♂️

It's possible that the reviews you read were promotional in nature and not entirely honest. It's a way that casinos do to try and attract new customers. Unfortunately, it's not always easy to spot these fake reviews.

You're right, I just contacted one of the marketing company and told them about the company they are promoting.

So the can aswell save lives from falling a victim, I will not stop until I get a tangible reason for blocking my account on my first attempt or when they pay me my money!

Sadly it happens far too often.

This is something I have in my mind too.

And it's also why we've recently updated our forum terms of use, the user review related part:

https://casino.guru/terms-and-conditions

3.11. The purpose of reviews and ratings created by Users on the Website is for them to reflect truthful experience of players at individual casino websites. That is why we reserve the right to delete User reviews which were created by Users after being motivated to do so by the casino, for example by offering them a bonus in exchange for a positive review.

3.12. We do not have the Users' permission to share their personal information, including their e-mail address, with the casino websites which they reviewed or rated on our Website. Therefore, we cannot share this information with the casino to help identify the User who submitted a review on our Website. If a casino wishes to identify the User or communicate with them, representatives of the casino are able to directly respond to the User's review.

This is a good effort. I would love to see some replay!

I appreciate the effort to create a fair and trustworthy online casino community.

For I can say, casino guru are the best, I wish the power for decision making and implementation on players and casinos can be atone to them!

I buy this idea Abdulrahaman, the casino will definitely comply and would be very mindful of how they impose laws especially the laws that leads to unnecessary closure of people's account together with their funds.

I don't think there is a website apart from casino.guru, that one can report 1win to.

Most websites don't recommend them,they don't have it on thier sites!

Thank you.

We are very pleased that our website serves its purpose.

It's good that you mentioned it. We feel that especially bad casinos should be listed so the players can check the review and consider the risk. Or better say avoid the risk!

That's true!

Dear Radka, Natalia have not been responsive for a while now,hope there's no problem?

Hello there,

I replied here, saying that I have no clue what the discussion between the casino and us was about, I can't even guess what outcome we get in the end.

Lotusbook.io 60day go agent not sending winning amount

Lotusbook.io withdrawal amount not sending. Now he can’t answering msg

Hello there. I'm sorry you've found yourself in this situation. It looks like we don't have this particular casino in our database, so I will pass it to our data team to have a look at at it 🙂.

Do I understand correctly, that you have asked for your withdrawal 60 days ago and the support is not answering at all, is that right? Ae you fully verified at this casino? When were you last in contact with the support?

I would recommend you to submit a complaint, which is free of charge, of course, and our team will try to help you out with the issue you are having at this casino. You can do so easily just by clicking/tapping on this link 👈. In your case, as this casino is not yet included in our list of casinos, you will choose this action:

Here 👈 you have some useful information about our complaint resolution. Please let us know if you need any help, will wait for your reply.