They are not processing my withdrawal.

Hello, I am the owner of a very popular Facebook page in Latin America. 1 Win wrote to us to do a collaboration. We met and before we were assigned the partner code, I told them that I was going to try the platform, because I would never put my community at risk.

I made my first deposit without any issues. To find out if the deposit bonuses were real I made a second deposit and it was not credited immediately. I sent supporting documentation and the balance was added. I made a third deposit by card and the same thing happened, it was not credited, I wrote to support, sent the transaction documentation and the balance was credited. I decided to make the 4th deposit by bank transfer and it was credited after 17 hours.

In total I deposited 400,000 Ars. Approximately 265 USD.

I decided to try the site and played several slots from various providers, after 3 hours of play I got a positive balance of 1Millom ARS, approximately 660USD.

I proceeded to withdraw.

I selected bank transfer, they asked me to wait 48 hours, I waited 72, the withdrawal was not processed. I wrote to support and they told me to contact security. I wrote to them and they asked me to verify my ID and they asked me to wait 14 days with the possibility of 30 as I have reviewed, it is very common in the complaints on this forum.

The people who contacted me and even assigned me my affiliate code, which was not used, because I registered at 1 win without a code, I mention that because as a lawyer that I am, I do not want the bookmaker to surprise me with anything. Getting back to the subject, the people in the WhatsApp group stopped responding to me, support does not answer and withdrawals are not processed. Because I have been working in the gambling industry for several years, I know that I have not committed any fault, I have collaborated with casinos and related companies without any problem.

I am leaving this complaint in order to resolve my problem or to prevent more people from falling into this unethical practice.

So do I understand correctly that your account is still under verification? Did you successfully submit all the documents requested?

It is quite known that we give casinos 14 full days to proceed the verification and the withdrawal. So, if after this time period you have no success, please do not hesitate to file a complaint here and our team will try to help.

Here is the link where you can submit it, just in case.

Please let us know how it goes.

The truth is I am very worried, today they responded to me and asked for a photo, I repeat, they asked for a photo of my credit card, they subtly told me that I could send my account statement, if I didn't want to send my information, I sent the account statement because they don't send security numbers or anything that would make me a victim of fraud but they insisted that I send photos of my card. I sent a photo hiding security codes and numbers of my card for security but they didn't respond anymore. I have been 15 days without being able to withdraw.

I am a lawyer and no financial institution, or even a company, can ask you for photos of your credit card.

You have done the right thing by covering the security number and other numbers on your card. That is how you should always do it. They can ask you for the picture of your card, but always be secure about how to send it.

I saw that you have successfully submitted the complaint and soon our team will start to work on it. We always give casinos 14 full days to proceed with the withdrawal before we intervene.

May I ask, though, if your account is verified now? Did you get any message about it?

I have already completed the entire process, including sending a photo of my card protecting my security numbers.

I just browsed through your complaint which our team had to reject unfortunately.

Sorry, I couldn't understand it well, that you are actually cooperating with this casino as an affiliate. I though that you were a player.🤷‍♀️

Anyhow, I hope that everything will get solved soon there. Please keep us informed about it, we'll like to hear the outcome.🙏

I never started the collaboration, they wanted me to work for them, I registered without an affiliate code. They harmed me on a personal level, I tested the casino before promoting it.

That must be a tough situation for you then, but do I understand correctly that the issue you are experiencing is just from playing at this casino as an usual player?🤔

If it's so, you should definitely explain it to our complaint team, I believe.

Correct, 1 win Casino no longer responds to my messages and it has been 20 days without my withdrawal being processed. I am going to file the complaint again.

You can ask to reopen the complaint if you explain well the situation.

Please let us know how it goes. I really like to see the outcome of this.