Rabidi network; Unreasonably bocked from using live chat

I've been blocked by way of device, IP address and associated accounts as the last 24 hours has proven and I'm unable to even open a zendesk/live support chat on any site across the entire network.

It's really unfortunate as this network is where I game exclusively and I often play on several different sites simultaneously.

I was messaging live support on 4 different sites at the same time, all for independent reasons. 3 I was messaging to recieve part of a bonus due at that time on each specific account and the 4th I was trying to resolve an error that occurred in the process of a bonus crab game.

It was all basic stuff, all calm and respectful and there was no attempt to exploit or swindle the casinos at all.

You may have noticed from site to site within the same network you will get the same support workers from time to time so it's not like each site has its own dedicated support staff.

I'm guessing it was this that must have made it look like I was spamming the support channels leading to me being blocked.

I totally get it and understand how it could happen but if it was even looked at for less than a minute it would be obvious that the block is not justified.

It's not like my email address is blocked ect... it's everything. Device, accounts and even my IP address. I had a friend check to see if he could access live chat while he was at his house, he them came to my house, logged in to the wifi and he too can't access it now.

I've tried to email several of the sites I was using at the time of the ban, my emails are mostly getting recieved as shown by confirmation email about the ticket but no response what so ever from any if them.

I don't really care that I'm losing several promotional items as time goes by what I'm upset about is the fact that unless I can connect with support when i experience an issue or even just want to make use of a promotion I can't use any casino in the entire network.

This is the network I trust more than any other, its what I know, where I am comfortable and where all of my favourite games are.

The message could have been sent by a simple 24 hour ban if they deemed necessary, even that would have been massively unnecessary.

I just needed to know that messaging support from more than 1 website within a network can cause suspicion from the tech support staff and it wouldn't be an issue but a sledgehammer has been used to shell a peanut and I'm left with no idea what to do or any way to contact anyone.

All this over asking for a bonus to be activated, some free spins that were due and an error in bonus crab to be rectified over several accounts at the same time. Ridiculous really but I just want it to be fixed so I can move on and enjoy giving the casinos my money lol

Based on the last few sentences, I'd say these casinos lost a dedicated customer. 😀

To be honest with you, I perfectly understand that under such conditions, it makes little sense to be automatically "excluded" from the whole casino network. It feels like a poorly thought-through option, yet also like an automatic process. Well, who knows...

Anyway, and I'm sorry if I overskipped the information in the text, have you been somehow warned about the incoming ban? That would be at least something to start with.

I'm sorry to say that, but I have no idea how to help you out. Are you expecting something to change soon?

Thanks. And nah feels like you understand my situation. It was right when they had a high volume of chat requests too so I guess that didn't help.

I'm not sure what I'm expecting, never been in a situation like this before. I hope someone sees and looks into one of my emails to support but it's hard as I don't know who enacted the block or from which one of the sites they were responding to when they did it.

And no, no warning at all. I thought it was some kind of zendesk update or something. Spent a long time looking into it to figure out exactly what happened.

I am hoping it's a temporary thing but from what I could gather there isn't a way to put a time frame on a ban of this kind.

I don't want to go too far and try get around it by changing device, IP or trying a vpn or something, I'm even worried I may have sent too many emails to support and it will just make me look worse 😅

What I find is strange on top.of everything else is that, when I did email support Amy of the confirmations I received were ages after the email.was sent but some I'm yet to even get confirmation that they recieved my email.

I can't help but suspect that my details are all on a list so even my emails will get ignored.

Time will tell I suppose

Oh and to add insult to injury, I'm still getting all.the promotional emails and offers 😅 so I'm not good enough to hear from but I'm good enough to still try market to.. it's a pickle

This is a situation that is truly regrettable. Especially if the casino doesn't give even an obvious reason why it's blocking you and you find out practically by accident by going to log in. 

However, in such cases it's hard to help, since the casino is not explicitly forbidden to do so if you have no balance in the accounts of that group. 

Unfortunately, you are not the first or the last person this has happened to, and as far as getting promotional emails, that's probably just ridicule. 

Also, I wouldn't think it was wrong at all that you sent them some emails when you just wanted to know what happened. It's natural.

But like you said, only time will tell if it's temporary or permanent. I'm hoping it's a first option. 🙂

I managed to get onto a live chat, seems that my home network is blocked.

They have restored the funds but, I was 55% through my wagering requirements on a 30x wager requirement and they returned the funds at 0% complete on a 40x wager requirement... they all try these things every single time 😅 I'll update when it's all finalised. I'm not sure if it was you or the live support but regardless, thankyou so much for your help.

It has all be resolved. Funds are returned with a wager of just over 2x... which I think is right as I was at very least 55% through a 30x wager on an amount of $90... idk, I'm relieved and am.glad to show that these things can happen and it's not necessarily something malicious.

Thankyou for your help and thankyou again staff at Nomini

Well, I'm very glad it's resolved. I thought it was going to be permanent but I was wrong. One of the mistakes I'm glad to have made. 

However, did you also find out from the casino why it was necessary to block the account for a certain period of time or do you not care about that, as long as everything is fine? 🙂