Good day! I would like to leave a complaint about the R7 project.
I am an ordinary player who, like others, came to play and win money, but when I eventually won, the project began to put spokes in the wheels in every possible way (I am not talking about verification - that’s just the tip of the iceberg). Below I will share my experience.
What I have gone through in these almost 3 weeks:
1. Verification - with additional documents (a million different statements, confirmations, etc.)
2. Video verification with casino representatives
3. For 10 days they didn’t pay anything at all, they probably wanted me to lose the money.
4. They started paying money not according to the limits, my level is 4,000,000 per day, they paid me 900,000 at most.
5. The support transferred me from one agent to another, when I asked why they weren't withdrawing money, they said that I had exceeded the limit, when I asked why they were withdrawing less than 4,000,000 as I should have, they came up with the idea that I had a limit of 1,000,000, I have a screenshot. When I asked why I had 1,000,000, they didn't give a clear answer and constantly wanted to close the chat.
By the way, you have to wait 10-20 minutes for each chat.
As a result, in 20 days I was supposed to withdraw 40,000,000 from my winnings according to the limits, but in the end they withdrew 8,000,000. I received 5 times less money, they do not give clear answers, they just give me the runaround. During these days I probably received 50 cancellations for various reasons, they refused to pay me to another verified card because of which I received a block from the bank, only then they started paying, again not according to the limits.
My payments are being processed for 20-30 hours. The support team says to all inconvenient questions that it is not their competence, to the request to transfer the chat to someone whose competence they say that there is no such option.
Today, 05.02., I received only 190,000, the rest of the requests are still pending.
This is how they treat their clients. I will attach screenshots and videos below to show that they are breaking their own rules.
They leave me no choice but to put this out of public view + I am now talking to a lawyer to file a complaint against the casino to the license owner.
