Dear Elegro
Subject: Urgent Request for Review and Refund of Miscoded Transactions
I hope this message finds you well. I am writing to express my concern regarding certain transactions on my Mastercard that have been miscoded to circumvent gambling restrictions. As you are aware, the intentional miscoding of transactions to evade such restrictions is illegal and against both regulatory standards and your company's policies.
Specifically, I have identified transactions with third-party merchants that I believe have been deliberately misrepresented. I request a thorough investigation into these transactions to determine if they were miscoded to appear as non-gambling transactions.
Please find below the details of the mastercard used below.
**** **** **** **** I respectfully request the following actions be taken immediately:
1. Conduct a detailed review of the transactions
2. Confirm if these transactions were miscoded to bypass the gambling restriction.
3. Issue a full refund for any transactions found to be in violation of the restrictions.
I trust that you understand the seriousness of this matter and will handle it with the urgency it requires. I appreciate your prompt attention to this issue and look forward to your swift resolution.
Should you need any further information or documentation from my end, please do not hesitate to contact me..
Thank you for your cooperation.
Best regards,
this is what I sent and within 5 days I was refunded. Which casino did you use.
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