ForumComplaints DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 38)

1 year ago by kirekin
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550097 views 5610 replies |
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BettyBetty
6 months ago

It’s Mis coding but the crime they commit is money laundering through companies abroad when the casino is unlicensed

Dopamine
6 months ago

Have you been in contact with FCA yourself?

6 months ago


Can anyone help : ellipseroleplays TALLINN and lcyogcy.xyz

Edited by author 6 months ago
6 months ago

When I am checking FCA:s webpage, it looks like you cannot complain at firma they regulate via them but they refer to the Financial Ombudsman service. Anyone that has tried this?

https://www.fca.org.uk/about/how-we-operate/complain-about-regulators


BettyBetty
6 months ago

I have reported financial people to the FCA before for high interest rates and irresponsible lending however financial ombudsman can be a good start and you can call them to gain some advice but make sure you state that Altpay is uk based and regulated by FCA in case they try and palm you off

6 months ago

Hello, who has already had a pixtab refund?

Dopamine
6 months ago

Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁



6 months ago

Jagbhar record in here. Sent 20 emails, didn't get a reply to a single one🤣🤣

Automatic translation:
6 months ago


Can anyone help : ellipseroleplays TALLINN and lcyogcy.xyz

6 months ago

Dirty old man. Don't waste time.. it seems like a lottery, out of 100 one wins.. There's nothing we can do about these scam companies anyway

Automatic translation:
6 months ago

Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁



6 months ago

At least you should report them to the UKGC

https://www.gamblingcommission.gov.uk/public-and-players/complaints


The way they are processing transactions, as non gambling, removes any consumer protection, and I guess they might want to protect the UK gambling license as much as possible? I am not sure though.

But I would say this falls under one or more of these.


money laundering concerns

suspicious activity

unlicensed gambling or criminal activity.


Maybe they can at least get on Altpays ass and hassle them, even if it doesn't mean you will get any money back.


6 months ago

What's going on with wintermads, radio silence, anyone else received anything?

MCCsquare-21
6 months ago

I’ve had an email back confirming refund.

LizzieCG
6 months ago

When was that and how long did you have to wait?

MCCsquare-21
6 months ago

I got the reply today and I emailed them last week.


support@wintermads.zendesk.com

MCCsquare-21
6 months ago

I’ve also just had an email back saying it’s been refunded 2-5 business days

LizzieCG
6 months ago

I've been emailing them for weeks now and no reply after they said the department was reviewing my documents....its very random who they really to and don't, can I ask how much your refund was for and how long ago the transactions? Thanks

Dopamine
6 months ago

How long did they take to reply to you? And how much is your refund, how long ago the transactions? I've been chasing them for weeks now

LizzieCG
6 months ago

Let me know when you get your refund

MCCsquare-21
6 months ago

About a week to reply and around £200-£250 as unfortunately I made majority of my transactions through payop which is open banking so only a small amount - I just emailed as said someone has used my card fraudulently as I’ve never had anything to do with them

MCCsquare-21
6 months ago

It was 2 transactions for £70

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