Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 37)

When did you first email wintermads,? I've been chasing them for weeks now so be interested to know how long they took to refund you.

If anyone needs help with getting money back from L.C.S. Limited due to this 5000 euro per day Max win T&C, file so complaint with MADRE. The Max you will get back is 5000 euro, it will take a lot of time (over a year for me) but If you are persistent and point at the right arguments you will get 5000 euro back (If they have confiscated 5000 euro or more).

When did you initially email canapay? I sent them an email yesterday, got a case number and then nothing.

A few weeks ago, they replied the same day and I had the full refund (£15k) within 2 days.

I never had the problem, as I read the T&C's before with this casino.

But it's more a general thing about licenses, that they are not there to protect us, it's just fluff.

Yes I did, 1-2 days after i mailed them. No response at all

Anyone else got this respons from Canapay?

Which email address did you use?

I would just send the information, especially if it's a lot of money.

And also remind them that the transactions were processed incorrectly and would have they been processed correctly, they would not have processed at all. So by allowing these transactions, they are in the wrong and broke Visa/MasterCard rules, and should refund them.

Or something like that. Not sure exactly how I would word it.

Not sure how the communication looked before, but I guess claims of non receipt of purchases or something might work?

I guess canapay is getting tired of all the refund requests.

Did you send your ID and such? I got an email now saying that I need to provide KYC-documents and that

"Dear Mr A,

Failure to supply the above documents means we can NOT proceed. Once the above information has been provided, fraud investigators verify and screen your identity against formal government and fraud databases to confirm authenticity.

Once verified, we will launch an investigation into your claim for transactions you agreed and have personally verified through your banks 3DS challenge."

My English isn’t that great, can someone please explain what this means?

No I didn't send them anything, they replied to me saying they had located transactions from me and were refunding, I then got the refund within 2 days.

It's a bit baffling that we all have different experiences and replies and these merchants treat us differently. I'm trying to get a refund from skinczar and have been emailing them for 3 weeks now with no reply yet somebody else has emailed and had a refund immediately.

I've just had some success with gametid.com

I emailed a few weeks ago and didn't get a reply, I emailed again chasing 3 days ago threatening to report them to various places and still no reply but this morning have woken up to the refunds in my account.

I can't be sure, but sounds more like they trying to get you to give up.

Have you ever registered with canopay? to use their service?

I mean, should ask them back why if you have never registered with their service, are they processing transactions with your card to begin with.

This whole thing is so depressing isn’t it. Banks treat you like fraudsters and many casinos literally laugh in your face yet the casinos and their payment processors are deliberately facilitating money laundering on an industrial scale. The miscoding of the transactions overrides bank gambling blocks allowing them to endlessly profit from vulnerable gamblers. They are also benefiting from lower processing fees by putting the transactions through retail shell companies rather than higher risk gambling MCC codes. It is illegal and this was proven by the prosecution of Wirecard yet endlessly large corporations like Worldline are just getting away with this activity in plain sight and continuing to willingly take on casino clients who are basically criminal organisations.

I also usually read them, and the payment terms -but LCS has an additional section in like section 38 to try to hide it… And with MGA casinos I could never emaljen such terms could be approved, but now I definately knows better!

Where did you threatening to report them? 🙂

Yes i had same reply this morning

Did you reply?

What should you answer to this?

have 7 transactions divided into 3 different days...

Are all 7 transactions to the same recipient (display name)?

You have two options - either try to be honest and indicate that they are casino transactions to the casino that for x reasons do not meet their terms of service. Or option two find out that you ordered/bought something and never even received an order confirmation and their website is taken down. Then it can be good if all the payments are to the same actor, otherwise it is quite unlikely.

Just be aware that if you run on option two, it could legally count as fraud.