5 hours ago
Still requiring advice on how to take action with falcora, canapay, quickbit and payop. Any advice appreciated?
Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 306)
4 hours ago
I’m in the same boat mate have about 6k from January onwards so same transactions on the statement all to different accounts and sort codes so any help would be appreciated
3 hours ago
You won't get anywhere with Falcora Finance, as the money is essentially sent through 'bank transfer'. The chargeback rules on these are very tricky and I don't think the banks have authority to even attempt to recall the money. The only way you could get it back is if the bank refunded you out of their own pocket, but seeing as you would've approved the transaction (and probably would have to tell them it went to a gambling site) it's basically impossible.
The contact information on their website is useless too, phone number doesn't ring out and they don't respond to emails.
Payop is a payment gateway. They won't be able to refund you as they are merely a third party that handle the transaction between you and the 'merchant'. Your best bet is to raise chargebacks with your bank and they will reach out to them.
Canapay - Go to the bank and tell them you never received any goods from them after purchasing from their site. Maybe attempt to send them an email and then if/when they don't reply you can use that as evidence?
For Quickbit, again just try and get a chargeback raised. If you haven't said anything about gambling to your bank then I would advise that you don't. Just tell them you bought something from their website and never got any goods/services. They may contest your chargeback though, as some people have mentioned here previously. They appear to be some of the only people that do contest it.
3 hours ago
Falcora finance is also a payment gateway
2 hours ago
Yes correct, however because the money is sent through a bank transfer it makes it more difficult. At least when a debit card payment is made to one of these payment gateways, they will assist with the chargeback when the bank reaches out to them
2 hours ago
Thanks got told by the bank they could not do them plus way over 120 days now but Crypto said email them n copy in authorities what ones though
2 hours ago
although that’s true the exact same issue Is at hand with this. When I spoke to the FCA about it they told me my bank should be helping with this. When contacting the bank they said they couldn’t help in anyway so I had to put in a complaint and am waiting for the outcome.
14 hours ago
Hi everyone, thought I’d come back after my previous comments. Unfortunately at the end of last week, and most of this week, I relapsed again and stupidly signed up to more casinos and started losing. Don’t know why I even attempted this… Anyway, let me see if my situation can help anyone?
1st Chargeback:
Santander UK - After some back and forth, and nearly giving up, chargebacks got raised as ‘goods not received’ on 24th October, but they gave me 4 different reference numbers as they couldn’t group all the transactions into one. It has now been 49 days, and I called them today for an update. Santander are now saying that it can take up to 130 days for the chargebacks to be completed? I was told it would be 45 days to begin with…
2nd Chargeback (after relapsing)
Barclaycard UK - Raised instantly under incorrect MCC code, submitted evidence of deposits made on freshbet today, as well as proof of trying to contact the fake merchants that show on my statement. This should be an easy win as gambling on credit cards is not permitted.
3rd Chargeback (after relapsing)
NatWest UK - Raised chargebacks through the app, 2 out of 8 were successfully raised and the merchants instantly refunded (they obviously didn’t want to contest it). For the other 6, I received automated emails saying they wouldn’t raise it, and even insinuated that I was falsifying them. I put a complaint in right away, and got a response within 2 days asking me to send over evidence that will support a chargeback. Done this on Monday and am currently waiting for a complaints manager to let me know if they will be raised or not. Seems weird that they didn’t raise them in the first place, considering the first 2 were successful AND the merchant refunded no?!
4th chargeback (after relapse)
Santander UK - Had to call them up today and explain that I relapsed (super embarrassing) and ask them to raise chargebacks for 4 more transactions. Lady on the phone was very helpful and raised them as ‘goods and services not received’ and I have already sent over the evidence via online link. It seems as though after the struggle I went through in the first one, they have identified the issue here. She also mentioned that they have had an influx of people calling about similar things, and these casinos seem to be getting more frequent attention with regards to claims and chargebacks. Could be a good thing for future?
If anyone has any questions, fire away. I’ve done an abundance of research on this subject, and pretty much read this whole forum head to toe and would be happy to help if I can.
1 hour ago
Hello!
First of all, I'd like to thank you for your contribution.
I was wondering whether I can, for a change, be of any use to you regarding the aforementioned relapse.
I would assume you are most likely already blocked through Gamstop, but perhaps you would also put some of the other tools and guides to beneficial use.
Casino Guru Safe Zone is at your full disposal: https://casino.guru/problem-gambling
As the Self-Exclusion Tool (beta version): https://casino.guru/global-self-exclusion-initiative/assistance-tool
I just hope you would not mind me stepping into the conversation. Best of luck with the chargebacks!
1
1 hour ago
Sorry no
1 minute ago
Hi mate hope all is well now.
Who were your merchants for your Santander transactions and did they raise all of them?
