Hi Nathan do not want to mention the bank as I was lucky they did it I think but I did have to work at it got referred to their gambling support and gamstop and their citizens advice support and the complaint got rejected twice but I just kept at it highlighting my mental health etc and that there are similar cases online where the ombudsman paid it all out and sent them it then I started a case with ombudsman and he contacted them fast after about two weeks then they did them all mentioning about the incorrect merchant code I also stated other credit cards did them with no reply all money recovered they are well aware but try to sweep it away as its hassle for them I then told the ombudsman to leave the case as they were doing them they raised them then said anymore let us know and I found loads of them I had used their card gambling block as well and on numerous incidents the fraud called me to block the card and told me to raise chargebacks which they kept rejecting so it was deffo getting swept under the carpet its contentious I argued that as a bank they were not acting in my interests and siding with the scammers and on the call when they started to raise them they agreed I also stated I spoke several times with fraud got new cards etc about my gambling but they let it run by the time it was all blocked and they issued support it was way too late
Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 186)
Ahh I see, got it. Thanks Paul! I really appreciate the help. We're all partly to blame for this, but it's hard when these horrible companies take advantage of people with addictions.
No probs I apologised for all the hassle I caused they said there is no company connected to the transactions its good in a way as I will never use my bank card again to do it plus got all the money back to pay off all the debt
Great news! Yeah, the one thing I'm worried about is it leaving a black mark on my credit report or something that will effect me in the future.
I've emailed a ton of merchants in relation to my transactions, will give them a week, if I get any responses I will share them in the thread. If no luck, I will share any success I have with the bank.
I think it’s great that the ombudsman is starting to see some complaints referred as it means the banks cannot hide behind any fake reasons for not returning our money.
I have sent two decisions from others to Barclaycard to hopefully stop having to go the complaint route.
Hi mate chargebacks have no effect on your credit score at all your fine and good luck !
Did the bank challenge you on how many different companies mine is 7 so slightly concerned they say you should’ve stopped when you knew they were illegal?
With 3 different gambling companies.
Well what transactions are linked to kasha?
No they just said any you have under the incorrect merchant let us know we will raise them all
DP W LOADING as far as I know. But probably many others too.. should be able to find out here in the thread.
Hi Paul sorry to jump on this post am I reading correctly you went to the ombudsman and they supported you in making the bank reclaim the funds? Were these all card payments or transfers too?
im thinking the ombudsman is my only hope now! Glad you were successful
Hello! I have some ongoing on Revolut and its been 36 days now, they have passed first stage and now they in the stage that they lift it up with merchant, i got refund before with other and it took 32-33 days, but those still nothing ob those and its 36 days, Do i need to worry or will i get them?
And to all ya who did get refund from revolut thos last weeks how long did it take total?
Hi
who did you initially contact regarding this please
Hi Meg.
I had began contact with omsbudsman when they started doing them so I told him its ok they are doing them now no doubt they probs had to or I would have won the case and then they need to pay out plus an interest fee but that takes longer so I was glad it was done quicker there is no harm in raising with him first though the bank also advised me to use him if not happy with the outcome as well,
Hi Larry my 1st payout was yesterday I waited about 53 days was told it was around 45 days
You will not get money transfers back 2 of mine failed due to this
That’s a shame but even the card payments would be a help. I’ve contacted the bank on and off since July, some departments tell me I’ve got a good case for getting a dispute for the transactions then when I get through to disputes/fraud they throw it straight out of the window. I’ve contacted action fraud, who couldn’t understand why the bank won’t act upon my case too. They’ve told me to contact the ombudsman but I don’t know if I’m wasting my time even more 😩 absolutely chuffed that your bank helped you. I’ve searched my bank provider name on the thread and can’t see any successful refunds with them.
