ForumComplaints DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 182)

1 year ago by kirekin
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541506 views 5558 replies |
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Gojira7346
2 months ago

Interesting. I will have to do the same tomorrow when I get a chance. As I know some of them have obviously gone through Mastercard as a processor but never knew how to contact them!

Dt100
2 months ago

make sure its the mastercard Uk twitter, should have a gold tick next to the name, they're quite prompt and helpful

2 months ago

make sure its the mastercard Uk twitter, should have a gold tick next to the name, they're quite prompt and helpful

2 months ago

Heeey! What did you dm them? Just the usual stuff, or something else? 🤠

2 months ago

Revolut also rejected my claims, I filed a complaint since some of the chargebacks went through but not everyone. The complaint was also rejected without any explaination why some were rejected and some not.


I also emailed merchantsurcharge@mastercard.com about these merchants. No response yet.

lehairbaj
2 months ago

Just explained my situation, and how the company i dealt with operated and violated the law/ToS, they seemed quite interested so they're investigating

k98m9c54x5
2 months ago

Revolut aren't great with these type of disputes, best bet is an ombudsman and try mastercard again

Gojira7346
2 months ago

u told them that u deposit for Casino ?

2 months ago

Please keep us posted on Mastercard's response.


Have transactions to "LuxTel, London" Revolut first denied 6 transactions, then the next day when I tried with the 5 I had left with exactly the same description, etc., they suddenly went ahead for dispute.


All are via a digital Mastercard from Revolut, I appealed but they just keep arguing that they have to follow rules etc for Mastercard.


Yes? Then why did you go ahead with the other 5 transactions after the first ones were denied 😅


No logic at all.


Edited by author 2 months ago
Automatic translation:
kw7zsvjbnh
2 months ago

Yes, told them the truth, the transactions aren't listed as gambling transactions (wrong merchant code) though even though i deposited at a casino so i'd assume that's why they're interested

2 months ago

Anyone had any luck with getting refunded direct from -


velobet

goldenbet

rolleto

donbet

casinoways


Or have any idea how to approach higher up as I just keep getting ignored or refused refunds via email! I have had 2 successful refunds back in July with 2 other sites! Staying hopeful 🤞🏼

Meeegzzzz33
2 months ago

Tried goldenbet directly but no result, currently working with an ombudsman as chase bank wouldn't issue a chargeback and MasterCard (they're investigating)

Gojira7346
2 months ago

My bank are the same refused to investigate. Appalling really isn’t it. I’ve read up on this thread about Santeda BV being the owner of goldenbet etc did you get anywhere with them?


hope the ombudsman supports you and gets the justice you deserve!

Post by Colin09 was deleted
Meeegzzzz33
2 months ago

Took them 3 days to send me an email to send stuff to support my claim to, within an hour they'd replied with some basic ToS reply, was well more than an hours worth of evidence to go through, just sort of fobbed me off, hopefully the ombudsman leans on them a bit as they have a bit more authority than i do, Santeda are worse than goldenbet itself, they're not allowed to operate to UK customers, and have been sanctioned for doing similar in Spain, Australia and Sweden.

Colin09
2 months ago

Depends what you told them, they asked for more details from me so they could escalate it to a higher team, may be worth asking them to do that.

Lucid_1337
2 months ago

Very strange. Was this recently or?

Automatic translation:
Lakita1994
2 months ago

Hi

Did you find out contact details for Auri Digital?


k98m9c54x5
2 months ago

Yep, first sent in August 31st and they were denied.


Since September 7 and then those who remained went on to contest.


Wrote the same reason on everyone, that I had not received anything delivered and that they sold digital services etc



Edited by author 2 months ago
Automatic translation:
2 months ago

Hi

Has anyone been successful with


Theplatinum

Skinsonly

slideflare

Quillessay


any help appreciated

Sutton
2 months ago

Slideflair = transactworld.com , email them and you will get a refund ✌️

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