Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 172)

Hi Lottie48

I have messaged you before as you are the only one on the forum who has managed to receive a refund from visiola easy courses. Can you remember who processed the payment ??

I would love some help with that one as well please

Near enough Impossible! If anyone could find info for santeda it would be a start!

contact@igagroup.com

If you email the above address you should be pointed in the right direction. It took me ages to get responses but every week I just kept sending them the emails.

I didn’t get all my deposits back but got refunded of around 60% and had to sign a disclaimer.

obviously removed all my details etc but this is what they sent me in February this year

They represent the group of casinos I would ask for the correct contact to get hold of as I say it was back in February

Did the IGA respond in due course? I have Velobet in a corner because they allowed me to deposit when I asked them not too etc after reopening account. They however won't provide me with transcripts that prove me right! They are horrible customer service etc I can't stand them

Did you get any info on ewave?

Did you get any luck with Ewave? 🙂

You can try, but in Germany it is almost impossible to make a chargeback for casinos with reference to the changed transactions.

Most banks block them because Mastercard's chargeback guide states that transactions related to gambling are not eligible for chargeback, so it doesn't matter whether the MCC has been modified.

If you submit a chargeback because you did not receive the service, the banks will ask for receipts, which you cannot submit because there are no receipts.

I even lost in one chargeback case because the merchant presented fake invoices, so be prepared for anything!

I still haven't heard from paymentz and the waiting is painful

The answer may also be painful.

You can also let your creativity run wild when it comes to providing evidence for a chargeback.

No sorry I don’t know who processed the payment. I just contacted Visiola and they refunded me direct. I think I must have just been very lucky at the time.

Do you still have the email address or website you used at all please?

I've noticed your behavior, and I need to address it. It's important that you remain calm. Any future inappropriate posts will be hidden. If you continue to harass others as you have been doing, you may be permanently banned from this forum. Please try to be polite, even if you disagree with somebody.

Though I'm glad to see it was probably a temporary episode, I'm still convinced it was avoidable.

Let's keep it decent all days in a month 😉