ForumComplaints DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 162)

1 year ago by kirekin
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545593 views 5587 replies |
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Joddd
3 months ago

Same issue with me with Santeda, except the website is Goldenbet, deposited, took me to a nikotpf web active lim merchant they used merchant code 5816 (digital goods, gaming) instead of 7995 (gambling) and after i tried withdrawing stated they're prohibited from offering services in the UK and refused to refund me, all the Santeda International B.V. casinos are operating unlicensed too. They're doing literally whats stated in this article. https://www.reuters.com/article/us-gambling-usa-dummies-exclusive-idUSKBN19D137/

Joddd
3 months ago

The rules you quoted only apply between the bank and the payment service; it is not part of the contract between the bank and you.

Automatic translation:
Katze1337
3 months ago

but if the rules between the payment service and bank are been broken, isn't that cause for dispute?

Katze1337
3 months ago

That maybe so but there is rules that merchants and banks have to follow to protect customer funds. By correct coding. The laws are different in the UK I should imagine, as I said I just want my initial deposit back that was not used.

Joddd
3 months ago

This happened to me on mystake about a month ago. I deposited money, it never reached my account even though it said successful I took the screenshot of it leaving my bank etc and they closed my account. I’ve made the chargeback with the bank, I told them I put money onto a website and the money said it was successful, but it crashed on the redirect page

Gojira7346
3 months ago

Santeda literally never refund, even when you make chargebacks, they somehow manage to come up with something to make sure you don’t get any money back.

3 months ago

About 2 months ago I gambled on a website and the payment came out as INTEGRATED PAYMENT, anyway I made chargebacks & they come back with evidence. I received it in the mail from the bank. They’ve stated the payment provider is booking.com and I booked an air b and b under the name claire pink and my email is clairepink@ something, with the transaction amount the same as what I deposited lol. It’s the shadiest thing I’ve ever seen. Anyway my names not even Claire it’s Katie 😂

xxkjxx
3 months ago

I've got enough on them, they may have had a curacao license when you had an issue but they don't now, on top of some other stuff i can definitively prove they've acted illegally, they've had sanctions against them from other countries too so i'm just gonna compile a nice email tomorrow, with evidence all bundled up and send it to all the gaming commissions i can find online, among a few other websites who i'm sure would be interested to hear about offshore gambling websites stealing money, performing transaction laundering and operating illegally. They've withheld the wrong customers money this time.


Even if i don't see a penny back, i'll be pulling out all the stops and going scorched earth on them, i'll salt the earth if necessary.

Edited by author 3 months ago
Gojira7346
3 months ago

Good, im glad you’re doing something about it. Have you contacted CEG to try get your money back? It didn’t work for me, but I have read others in which it has worked for

xxkjxx
3 months ago

I've tried talking to Santeda/Goldenbet directly but nothing on that front, as for the CEG they're not licensing Santeda or any of their casinos so i doubt they could enforce it, as before Santeda just switched to an Anjouan license when the curacao one was stricken off. I will inform them of the situation though, as well as other commissions as to prevent them getting a future license and potentially get sanctioned by the relevant authorities/governments. I am debating sending all this to the media too as if the right outlets covered it, their articles would probably be top of any relevant searches regarding the various casinos involved/Santeda and potentially prevent other users falling foul of these guys. I'm in the process of wording a rough draft of the emails i'm going to send out and compiling the evidence in the best format possible as we speak for ease of access/reading for the relevant recipients. I might not get my money from them, but if i can help in the process to stop them continuing to exist then i'm going to. I'd urge all customers who have fell foul of the black market casinos to report them to the relevant authorities/commissions, one voice might not go as far as ten people speaking out about their illegal activities would.

Gojira7346
3 months ago

Pretty please can I have a copy of your email too please to send


sorry if cheeky tell me PO if don’t want to

Tabbbs
3 months ago

I can send you a redacted one as there's some personal information on there, still wording it up at the moment, it's quite long and detailed ahaha

3 months ago

Just forward the copy and paste messages and wonder why you don't get anything back.


You little addicted gamblers will not achieve anything; it is a problem on a different level, namely political.

You're wasting your time, fighting a forest fire with a small bottle of water. You're not going to change anything.

Automatic translation:
Katze1337
3 months ago

No harm in trying.

Katze1337
3 months ago

Surely you had a problem with gambling at some point, otherwise you wouldn’t be here. People are allowed to be angry that they got taken advantage of. These casinos were purely made to target gamblers who have been banned using Gamstop and other means

Katze1337
3 months ago

So negative, glad I don't listen to you. Otherwise I wouldn't have received £5.5k back so far....

Wicked243
3 months ago

i think based on that comment and a few others they're not here to help, nor are they on 'our side' so to speak, very negative and rude in my opinion


also congrats on the money back!

Edited by author 3 months ago
Wicked243
3 months ago

Is the group already open?

Automatic translation:
Katze1337
3 months ago

I hope your message has perhaps been a bit lost in translation...otherwise you're at risk of sounding like a bit of a troll. Up til now I always thought your comments were fairly well balanced. If you don't have a problem with these casinos maybe you need to find another thread

3 months ago

Just forward the copy and paste messages and wonder why you don't get anything back.


You little addicted gamblers will not achieve anything; it is a problem on a different level, namely political.

You're wasting your time, fighting a forest fire with a small bottle of water. You're not going to change anything.

Automatic translation:
3 months ago

For the last time, I warn you: show others respect.

Your account will be permanently banned for just one act of abusive stupidity, like the one you just committed.

It is not appropriate for you to speak to people like this, hence, it won't be tolerated.

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