4 months ago
I contacted WINTERMDSE by email, initially they responded to me and said they would investigate, now they have gone completely cold with me and have responded to any of my emails in the last week.
I contacted WINTERMDSE by email, initially they responded to me and said they would investigate, now they have gone completely cold with me and have responded to any of my emails in the last week.
& they also declined my chargebacks which I did with the bank, I don’t know how they’ve managed to do this considering they’re not operating legally
Have had similar but not with Wintermads...my take on it is... the merchant have made up an account for you, falsified records, made up onwards transactions that you didn't authorise and told the bank you authorised the initial payment (which you probably did, like me!) Your bank have seen that you authorised the initial payment and, to make life easy for themselves, have taken their fraudulent evidence at face value.
They stopped responding to me too.
Anche con me hanno smesso di rispondere.
The million dollar question is how you go about proving their evidence is false....answers on a postcard
Also has anyone had any contact with CEG gaming, I contacted them on the 8th of June, they acknowledged my complaint. After like 2 weeks I messaged again like what’s happening and they said they need more time. They don’t reply on the thread. I had to contact them directly. Has anyone been successful with getting their funds from a specific casino with help from CEG
I’m not sure of the contact for Enigma. I charged back with the bank and they returned funds. WINTERMDSE declined my chargeback. I’m waiting to see what evidence they’ve sent across to state their reasons. I bank with Barclays
I got a letter from the bank on my APP saying they had tried taking a payment, and the back has blocked it and contacted them.
We have received your card complaint and then investigated whether you are entitled to compensation for them
amounts that you have claimed to us. In our investigation of your case, we have compiled it
information that you have entered in your card complaint and then checked this against technical
data and the conditions that apply to your card.
You have carried out the purchases you are claiming yourself but have stated that you believe the bank should
have refused to carry out the transactions because the transactions relate to gaming transactions.
According to the gaming regulation, payment service providers must reject payment orders there
is used and where authorization has taken place through the use of MCC code 7995, all below
condition that the card transaction takes place with a sales company that should have a Swedish gaming license
but who miss it. Because MCC code 7995 has not been used in any of the transactions
as you claim, the bank had no obligation to reject the transactions in question.
You yourself are responsible for which pages you provide your card details to and for reading them through
terms and conditions that apply to the sales company you enter into an agreement with.
The bank has carried out the transactions correctly in accordance with the payment instructions you have
left.
There is no basis for you to request that the bank restore your account with a complaint
amount. The bank has therefore decided not to grant your card complaint.
In the attached information sheet, you can read about where you can turn to in your case if you
believes that the bank's decision is incorrect.
Vi har tagit emot din kortreklamation och därefter utrett om du har rätt till ersättning för de
belopp som du har reklamerat till oss. I vår utredning av ditt ärende har vi sammanställt den
information som du har angivit i din kortreklamation och sedan kontrollerat detta mot tekniska
data och de villkor som gäller för ditt kort.
Du har själv genomfört köpen du reklamerar men har angett att du anser att banken borde
ha vägrat att utföra transaktionerna eftersom transaktionerna avser speltransaktioner.
Enligt spelförordningen gäller att betaltjänstleverantörer ska avvisa betalordrar där kort
används och där auktorisation skett genom användning av MCC-kod 7995, allt under
förutsättning att korttransaktionen sker mot ett säljföretag som borde ha svensk spellicens
men som saknar det. Eftersom MCC-kod 7995 inte har använts i någon av de transaktioner
som du reklamerar har banken inte haft någon skyldighet att avvisa transaktionerna i fråga.
Du är själv ansvarig för vilka sidor du lämnar ut dina kortuppgifter till samt att läsa igenom de
villkor som gäller för det säljföretag du ingår ett avtal med.
Banken har utfört transaktionerna korrekt i enlighet med de betalningsuppdrag som du har
lämnat.
Det saknas grund för att du kan begära att banken ska återställa ditt konto med reklamerat
belopp. Banken har således beslutat att inte bevilja din kortreklamation.
I bifogat informationsblad kan du läsa om vart du kan vända dig vidare i ditt ärende om du
anser att bankens beslut är felaktigt.
I know who these are but you won’t get the money back. I even contacted the payment provider who claims to have contacted them on my behalf.
mgtechstores.com
thejansel.com
both email address on the websites are fake
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.