Problem with platinum casino

Good day, on August 30th late in the evening I made a deposit of 100 euros at Platin Casino. After playing for a few hours I requested a withdrawal of 240 euros. A few days later my withdrawal was cancelled. The reason was that I had to provide proof of payment with my account statement with the exact date, time, name and all that. The stupid thing is that I have an electronic account statement and I only get the new account statement at the end of September with the deposit in it. It is not included in the current one. Then I simply took a screenshot of my bank's financial overview, where the transfer can be seen and I also sent that as proof and account statement where you can see that I deposited 40 euros into Platin on the morning of August 30th. There is enough proof for the casino that it is me and that it is my account. Since then my withdrawal has been cancelled 3 times and the reason is that they still need a bank statement. My question is do I really have to wait until the end of September for a bank statement so that the money can be paid out to me. I have been with Platin Casino for over 5 years now but this is the first time something like this has happened there

Could you firstly provide the URL of the casino, just to be sure if you are talking about the Platin or the Platinum Casino, please?🙏

It is quite normal that the casino would accept only the original bank statement in the right format, which is most of the time the pdf one. And therefore the reason for canceling your withdrawal is quite understandable here. You will need to provide all the right documents that the casino requests so your account can be verified and you will be able to withdraw your winnings.

You could try to ask your bank if they could provide you the statement any earlier, and maybe they will be able to do so.

Please let us know about any news regarding this situation.

https://www.platincasino.com/de

Thanks Romi for the answer,

I have already asked my bank about bank statements, but unfortunately it is not possible to get electronic bank statements and I only get statements sent to me once a month.

For me it is more about principle. I have been with the casino for so long and they just can't accommodate me. Especially I deposited 40 euros with them on the same morning but they only need a bank statement with a 100 euro deposit. I mean they saw on the bank statement that I also paid 40 euros to them on the same day. And yes, the stupid thing is that the deposit of 40 euros is still in the current bank statement and the deposit of 100 euros will only come at the end of September... I am excited If that's the case, I'll wait until the end of September and then send a bank statement with the 100 euro deposit and want to see what happens then, but to be honest, I don't want to play there anymore. There are many other good casinos that only ask for bank statements, not older than 6 months e.g. or simply accept a screenshot.

I really like your attitude regarding this whole situation. It is really nice to see that you can be patient and wait a bit more so you can be able to get verified and withdraw the money.

I know that it is not easy and surely understand if this puts you off of playing there again.

I will keep my fingers crossed for you to get it done without any other complications, and please let us know whenever there is some development.🤞🙏