Hi, could you please clarify which casino you are talking about, because it's quite complicated as we have more of them in the database with similar names. Is it one of these ? If not could you add the url address ? 
I also noticed that you have a complaint against one casino - Pikebit casino, is it possible that this is the situation you are describing ?
As for the withdrawal, did the casino tell you what was going on and why they took your money ? Did you play with any bonus or not ? Have you successfully verified your account here yet ? Please let me know and our team will try to find out what is going on.
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