Ninecasino account verification

I earned €4,500 before verification. I would like to know if the same thing has happened to anyone. My account is in my girlfriend's name but it has my email and my bank account on the first deposit and now it is giving me problems.

I'm afraid that would bring you issues in almost every casino since using deposit methods to registered under another name than the casino account is strictly forbidden almost everywhere. From the casino's perspective, you have no account there, but your girlfriend has. Why didn't you register under your own name?

The bank account is mine and the email address but the name of the account is hers because I already have an account and I don't remember, let's see the account from which we deposit the money is in my name and she is the second owner. , thank you

If you already have an account there, I'm afraid they'll void the winnings and ban your account for "multiple accounts" reason. That's what most of casinos would do at least 😕

I have a number of problems regarding a withdrawal from MadSlots casino. They’ve requested so many documents with a new request every time I’ve contacted them. It is now come to the point that in order to withdraw I need to provide an ID document. During conversations I’ve explained that both my passport and drivers licence has expired and what alternative options are available, for example, National insurance no , letter from local authority, letter from HMRC or Gov.uk, all of which they are not prepared to accept. The cost of renewing my passport or drivers licence is one that I cannot make. Can I do anything in this situation ?

Hello. I do not mean to be rude, but did you check what documents are mentioned in the rules? I would start there. If you play in a casino without having these two documents ready, you should have checked the rules or asked the chat in advance to avoid this situation completely. 🙏

7,4 "Such verifications may for example include copies of a player’s passport, national Identity Card, copies of a player’s utility bills, and/or copies of the debit/credit cards used to deposit."

I agree the casino should do everything to verify you without unnecessary hassle, on the other hand, some procedures are sticky given by the license.

If I'm not mistaken, your only available documents miss the photo, am I correct, please?

This also could be the issue. Still, the casino may ask you to undergo the verification call, if they are not certain about your documents.

Well, if feel you need help, submit a free-of-charge complaint (https://casino.guru/complaints/create), and our specialist take a closer look.

How does that sound?