N1 casino scam? (page 12)

I can't prove this, I only know that if an investigation is conducted, the casino has allowed the card to be used on many accounts with fake details, fake phone numbers and fake emails without any account confirmation or verification, and I have written this in my complaint.

Well, that's the problem in my opinion. Anyone could say that then. In casinos, accounts are not always verified at the beginning, it's usually on the first or subsequent withdrawals, unless it's unusual. But if you have nothing to back it up, that's what would probably convince our team if it were true. 

However, I'll try one more thing, if they missused your card, why didn't you contact the bank that these transactions didn't come from you? Alternatively, don't you have some kind of two-factor transaction verification? That's something that's probably the most common in today's world when situations like this can occur. 

Also, did you try to describe to the bank what happened to you and ask for a chargeback? 

It's probably not the best option, but on the other hand, if you didn't use the money, it might make some sense.

I have done everything you told me and cancelled my card but they had already made the charges. It is obvious that no investigation was done by you and that you are trying to cover up for N1 Casino, which is obviously a scam. The most worrying thing for me and my family is that the casino misled me by asking for my personal information and my bank account, saying that a refund would be made. When I sent my information, the casino did not respond to my emails. Of course, the refund never happened and there is no other way to contact me. I am very afraid for my life and that of my family.

Then I think using the means to verify the transaction in the future will be important for you. In the internet age, if they try to take advantage of you, at least you know about it and can act. This way you can't prove anything, you just write it as it was, and I don't think that's enough. 

If you went to the police and said your money had been stolen, the police would also ask you questions and if you couldn't prove anything, I wonder how it would have turned out. 

I'm absolutely not trying to cover the casino and I don't take it lightly because if I was in that situation myself, I would be nervous and I would try to do everything I could to get it sorted out. 

You ignored the other things I asked you, did you contact the bank that you had this problem and try to communicate with them about the chargeback? Have you also had communication with the casino where they promised you a refund? 

Of course, I have all the conversations with the casino asking for my personal information to get the money back. I can prove that the casino misled me by lying to them about sending them my personal information and account.

Hello,

May I know how your bank responded to this issue? I could not find this piece of information here. Thanks!

My bank replied that since the casino confiscated my deposits, the bank cannot proceed with compensation, it can only cancel my card.

I see. Thank you. Are there any other actions you may still try out? a chargeback, through the card, for instance? By the look of it, it seems like the end to me. Since it was only the casino's benevolence to promise the deposits to be returned. 🙁

So for so long, N1 Casino has been trying to deceive me with lies to extract my family's personal information and bank account?

This is not obviously a question for me. We're getting back to the part where you need to prove that.

Should I prove to you that they asked me for my personal information and account number to return the deposits they have confiscated, and the return was never made even though I sent them all my information?

How much money did they cost you?

No, the whole point is that you very often say the casino's unfair motivation is pretty obvious to you. For me, for instance, it is not. Can you prove the casino intended to collect personal data for misusing these? Because of the way I see it, this is your concern and also a thing yet unproven.

I think you should discuss that with your local personal data protection office or similar office.

Based on the complaint, the main point for us is that the casino deliberately chose to refund the deposit despite we did not think they had to. Afterwards, they changed the opinion. Both complaints you've submitted against this casino were closed for the reason that your claim for refunds is not valid.

I'm sorry to be so straightforward, but to me the rest seems to be the matter of your opinion and thus should be consulted with GDPR specialists.

It is very logical that the casino changed its mind as soon as I sent my personal information and did not return the 580 euros that they confiscated from me. I hope people who see my messages contact me and we can take legal action against the fraud of n1 casino and the cover-up by you because I do not have the financial means to proceed on my own. I hope customers who have been defrauded by you and n1 casino contact me so that you can pay for the fraud.

I'm sorry, but I also have a logical explanation for that, and it does not include unethical practices from casino. As I said, if you fear your personal data is going to be compromised, try out the local GDPR authority.

Wish you a good day.

The 22bet casino opened the account while I had closed it forever for addiction reasons and opened my account, sent me an email and then I lost 2700 euros, how is it possible that while I have self-excluded myself, the casino reopens the account without my wish? I ask the casino to refund the money I lost.

I have sent in your complaint form please help me I fell victim to fraud in 2021 an account was opened with my details at 22bet then after a while I closed the account due to addiction recently the account was reopened without any request of mine the order and deposits were made the account has never been identified since 2021 while the terms state that identification and verification are mandatory in case of transactions 2000 in my case the casino terms were not met I am sending you a snapshot with the terms that state identification and in my case transactions over 5000 euros were made the regulations were not met as well as the opening of the account which does not exist anywhere my request to reopen your account I beg you to approve the complainant's request so that the deposit money can be returned to me since the regulations were violated by the casino

The casino ought to clarify why they believe this to be self-exclusion, in my opinion.

If I'm not mistaken, we exchanged a few emails today. Well, I know it seems like the casino acted quite irrationally, and I would love to resolve the matter right here and now, but you know it is not something I could do. Please give the complaint team some time. I know the matter is urgent; I do. There are currently tons of complaints so please try to avoid the casino; try to resist.

Are you familiar with our responsible gambling zone? Just in case you would ever need more quiet space or tips on how to stay away from gambling, this link will help. 👈

Of course I want to stay away from this particular casino, that's why I had requested the exclusion and the casino reopened the account without my consent. Consider that it opened the account without this account ever being identified and allowed transactions worth 5000 euros and above, while the regulations state that account identification is required for transactions worth 2000 euros and above. I want a solution to be found and for the casino not to abuse the deposits by misleading the family and violating the regulations. I want you to help me get all the deposits refunded (the casino refuses to respond to my emails for clarification on how the account was opened and whether valid documents have ever been used for my identity and the identification of the account).