Mystake withdrawals are rejected

I already sent them all the information that was requested, and they are still hanging around. They ask me the same thing again. Last year I had no problem withdrawing.

They repeat to me a lot, that I send my bank account statement. But I already sent them several times. I'm already thinking about taking legal action.

Let me know how things end!

I have already sent you the following information:

- videos with paper in hand in which the date, the name of the page, name and surname should appear.

- data of all the deposits I made to the page. (They ask me again in the last two rejections) something repetitive without meaning on their part.

- bank account statement. Which I already sent. And they tell me that it is not the information they need. Consult my bank.

A bank statement consists of the monthly statements provided to me by my bank. (I already sent them to them and they ignore it)

I sent them emails asking for a detailed explanation of the data they need, and they don't answer me. It seems like a joke.

I have almost $4,500 to withdraw.

A real frustration.

I feel cheated.

If you don't manage to verify your account within a reasonable time, you can always consider submitting a complaint on our website. Are you sure that you provided them exactly the bank statement they needed?

Yeah. Present them with all the bank details. Until the Cuil.

Now they tell me that I have to bet $1,200 to be able to withdraw my entire balance.

They tell me different things every day.

Ahora me mandan lo siguiente:

Hello,

Hope this email finds you well.

We are contacting you regarding the possible withdrawal issue you may have experienced.

Please be informed that before requesting a withdrawal, you need to fully wager the deposited funds at the minimum of 1.3 coefficient.

I have already played and bet for a total of bets of: approximately 1,500 usd.

Another adviser told me by chat that I needed to bet 1,200 usd.

Supposedly I would already be able to withdraw my balance.

I attached an image of the chat.

Notice if they let me withdraw.

That sounds quite complicated and I'm getting lost in the case to be honest. When they mentioned you need to wager 1200 usd, the first thing that came to my mind was a question whether you received a bonus that needs to be wagered x times. But then they mentioned you need to wager your deposit with the minimum coefficient or 1.3.

Do I understand it correctly that you bet on sports? It sounds like you made a deposit, then made bets (but not for the whole amount of the deposit), you won and now you try to withdraw it. The casino requires you to wager you deposit (the whole amount) and they ask you to wager it on bet with minimum odds of 1.3. Is that correct?

Hi Yes. I already bet what was asked of me. I reached the goal.

But now they tell me I did not pass the account verification process.

They ask me again for proof of deposits that I made through astropay.

I already sent them 3 times.

I already sent an email to astropay support so that they send me more specific details of my deposits in mystake. Because it seems that what I send them does not work, or they are ignoring me.

This is already desperate. I've been having this conflict for almost two weeks.

What's more, I have even told them that I am no longer interested in profit, that I need to withdraw my investment even if it is.

This is already desperate.

I really do not understand.

Last year I already verified my account and I was able to withdraw without problems. I don't know why they put so many obstacles now.

I can only recommend you to submit a complaint through our website since you mentioned so many issues. I hope it could help to speed up the process.

How do I make a complaint through the site?

Hey Lippixx,

just click or tap this link and create one right away.

Good luck with the complaint!🤞

Hello, after many claims. They refunded my money.

Thank you so much.

Hello Lippixx!

That's nice you come back to share with us - thank you.

Have only your deposits been refunded? I recall you wrote you were not interested in the winnings anymore.

They let me remove everything. Thank you so much.

I'm so happy for you! ✨🙌

Does it mean the issue was mainly caused by the delay while undergoing the KYC? Pretty common in some casinos, if I may add. 🙁

Hello, how did I change the number I put in the deposit with market payment?

Not sure which number you mean, but in any case, asking the support or some chat agent might help you.

I hope you are willing to try. Be here for an update!

Hello! The same thing is happening to me as the user lippixx! In my case, the same as him, every time they ask me for one thing and when you get it, they ask for another and we continue like this after more than 20 emails. They don't solve anything through the chat and through email they do one thing each time so they never verify the account. I would like to know if there is any way to complain.

Where did you claim? The same thing is happening to me and I have more than 20 emails