Legiano Casino does not verify and keeps your money

After winning several bets, I have 2400€ and suddenly they tell me they want to verify (which is great for me because I have everything legal).

My surprise is that they do not accept any document that I provide to verify my debit card, I have provided everything, everything valid and in PDF provided by the bank.

They refuse to accept so they keep my money.....legiano casino is a scam..!!!

What I say is true and the documents I have provided and so on are available to anyone who wants to see that I am not lying.

Hello, I see verification is causing a problem. Did the casino also tell you the reason why it doesn't accept the card documents? The other documents were accepted and this is the only one that is causing the problem? Did you ask what you should do or provide to make it right.

If nothing changes and you can't verify, our team will try to help you since you have a complaint. 

I have submitted everything, today I submitted PDF from 09/22 to 10/22, all original from the bank. From my card.

He reported that the PDF statements of the cards go from the 22nd of the month to the 22nd of the following month.

Now they ask me for the original PDF extract BUT FROM 09/22 UNTIL 10/24!!!

WHICH IS IMPOSSIBLE BECAUSE THE EXTRACTS GO FROM THE 22ND TO THE 22ND OF EACH MONTH!!!

EVERYTHING IS A PROBLEM TO NOT PAY ME

I know it's certainly not the most pleasant thing to do, but can't the bank get hold of such a document that they would be able to do it for you? Although it would probably annoy me too, the verification needs to be completed successfully in order for you to be able to get the money out. 

Would you try to contact them and ask if it is possible to get such a document? 

I already have all the documents they asked for. All in PDF format. I went to my bank to request it.

I have everything legal.

I have statements of my card from 6 months ago and the deposits in this casino are clearly visible.

Still they don't want to accept them.

Believe me! I can prove what I say

I believe you and I have seen that the complaint has moved forward and Katarina has contacted the casino to comment on the whole situation. I'm curious to hear what they have to say and how they will explain the whole thing because I can see that nothing you end up doing is satisfactory to them. 

I'll keep an eye on it.

Every time they ask me for something different.

This is frustrating. I'm attaching the images.

And I send them everything, legal and in original PDF from my bank.

I have also sent them a certificate of ownership of my card and my bank account.

They don't help me from the chat and neither from the technical support

I ask you to please let people know that this is a SCAM before more customers are scammed.

It makes sense why you are under pressure! However, as previously stated, the casino has been asked to provide an explanation for the entire situation, and I am confident that their response will reveal more than we can infer without knowing its perspective.

Hold on, please. We are all interested to see what justification they present.

Legiano casino....someone tell me what's going on with the withdrawals....it's been a week since I made the withdrawal request and I'm on hold...this is all tragic thank you

I already said it....be careful...

Time will prove me right

Not paid yet???when did you apply for a withdrawal???what process did you follow?

So far I don't think we know because players have complaints, but I believe we will find out soon. Casino didn't tell you anything about the delay? Was it necessary for you to verify or not? 

We give casinos 14 days, so if you don't get the money or an answer, let us know and we'll try to help.

The delay says it's due to high volume of downloads....that's really sad.......it hasn't asked me for verification yet...it's in the process of processing profile

Let's see, so I would try to wait and see what happens next. If nothing happens and the mentioned period of time passes, I would go ahead and file a complaint with us. 

What period of time....already 6 days of waiting...please report and complaint....

I wrote that we give the casinos 14 days, so for this period. 

But then you'll have to file a complaint so we can help you. I can't do that for you. 

Yes! Legiano casino does not withdraw money! It's just freezing! Always some excuses! But it does not withdraw money!!

I see that you also have problems and several players have already complained, which is starting to look a bit strange to me. What do you mean by freezing? When you withdraw or you can't even enter or what is it? Customer support can't help with anything? How long have you been trying to withdraw money? 

Customer support tells us there is a high volume of withdrawals and to wait.....emails are not being answered.....service because I talk everyday they keep saying be patient and that we will be paid...don't know what to say

I imagine this is not going to be considered good news, but what you all have been reporting quite fits the situation when the casino is overwhelmed by requests.

In such situations, though, there is no other certainty than the time. The casino must simply muster its human resources and catch up with the delay. So, logically, if this is the case, they have little time to spare on emails through which players, for example, keep asking the same questions over and over again, and I can also imagine new withdrawals won't be accepted until the delay has been dealt with.

As I said, it is unsettling, but the solution is sadly quite obvious. 🙁 Patience.