To give this whole situation another input, I checked the reviews too.
"Twice fined for safer gambling breaches by Gambling Commission and I’ve been subjected to foul practices relating to self exclusion. Refuse to speak to me and resolve any issue. Avoid them"
Definitely in relation to your rejected complaint.
"ALLOW SELF EXCLUDED PLAYERS TO REGISTER
DONT DEAL WITH COMPLAINTS/PROBLEMS
PROFITS OVER PEOPLE
T&Cs RIDDLED WITH LOOPHOLES"
The very same association with your rejected complaint
"Be aware that Ladbrokes will let you register an account with them even if you are self excluded at another brand under the Entain Group. If you are vulnerable in this way they will exploit you!"
The same
"Avoid this casino they are very unsafe and will not protect you"
Hardly objective based on your rejected complaint
"I would not recommend this casino to anyone. Many problems with them "
Literally no value, I'm sorry.
I'm more than convinced your reviews are not reviews at all, just another addition to your rejected complaint. Under such circumstances, I think the casino does not deserve to be punished.
Please, try to understand that we have no reason to treat players unfairly, hence, we also try to remain fair even when it comes to the casinos.
Try to get your complaint reopened if you still feel it's worth it, though I would consider Jaro's opinion.
Simply put, if you don't have anything new in your hands, please, don't expect a different ending.