Jokabet-breaking there terms and conditions and letting me gamble hundreds without anything put in p (page 7)

Thank you. Will do.

Sorry to hear about your diagnosis and thanks for the tips. Will keep you posted

Hey, any news on getting the rest of your money back?

Hi they said it’s been processed on Tuesday 26th march and sent but still nothing iv just don’t believe a word they said any more sick to death of them now

At least you're getting to the part where they are saying they've processed it etc. Nearly 2 months and they keep telling me to be patient they are still investigating.

Gaz8087

if you still haven’t got this sorted email me on jasminebella1968@outlook.com and I’ll do my best to help you.

Hey there,

I saw all your posts suggesting help to players. Your support is truly appreciated.

Honestly, I would just like to know more about how you can do so. Care to explain, please?

How yours case’s going guys? I’m just In same situation, total of my deposits 4.8k£..

i send them email:

feel unfairly treated by jokabet. As it turns out, players from the United Kingdom (where I live) cannot withdraw funds from jokabet. So my question is, why I was able to make a deposits?? i deposited with you more than 3000 paunds. I didn't use a VPN, I used an English account for payments, I provided my region as Great Britain when creating an account, I provided an English phone number for verification! I guess it's a little unfair that you allowed my money to reach you, but you no longer allow me to withdraw my winnings. I will demand a refund of half of my deposits in this case from you which I have posted on the website, and we close this topic 

otherwise, I will do the same as a user from the UK whose case I found on the Internet. I will contact my bank for a refund of the entire amount.

They answer quick for that one:

„Thank you for contacting us! All information about our policies can be found in the Terms & Conditions section in the bottom of the front page: https://jokabet.com/termsconditions.Also, could you please clarify what exact amount you would like to receive? We await a response so that we can proceed with the resolution of your submitted request. Thanks in advance!„

then I send them another few emails like this one

made the first deposit 27.04.2024 

Till today I deposited with your site successfully exactly 4953£. (You can easly check every single payment on my history) 

Your policy saying that players from UK are not allowed deposit real funds and play real cash games- but why you don’t have any insta lock on it? To I was really unable?. My question is why all my deposits was successful then? When I wasn’t use vpn to cheat on localisation, I was all time connect to my UK SIM card, deposited funds by HSBC Bank transfer, United Kingdom credit card as well. 

I don't want to report this matter anywhere higher, but if I have to, I will. 

Because we both committed some negligence,

would like to settle this by mutual consent and find a fair solution that satisfies both of us. I think since I deposited £5,000 on your site, it's fair if I get £2,500 back and we close this case.

then

I'll get ahead of your answer - I didn't have a balance in my account when you closed my account after reporting the case - because I wasn't able to withdraw, so I used the rest of the funds. if this is your line of defense not to refund me all my deposits, or as I wrote above - half 2500, I will go to my bank and report the fraud, It is not acceptable to let players bet if a casino knows they are from a restricted country and if the casino intends to refer to the restricted countries rule every time a player requests their first withdrawal. This it is completely against the rules of fair play, as the casino knowingly lets a player bet money without having the chance to actually win anything in return. It is not acceptable to let players bet if a casino knows they are from a restricted country and if the casino intends to refer to the restricted countries rule every time a player requests their first withdrawal. This it is completely against the rules of fair play, as the casino knowingly lets a player bet money without having the chance to actually win anything in return.

and last one

I feel that my weaknesses were simply exploited, which caused me to have minor financial problems and metal healt, for that to the end relie I can’t withdraw anything from this site, and you know about it from the begging. I have been registered with GamStop for a long time due to gambling problems, your website was advertised everywhere, very easy to access- confirmed me even when I was outing United Kingdom accepting deposits from an English HSBC card, accepting transfers from an English HSBC bank , verifying the English telephone number+44 . 

Ticket ID: hd.1720046054628.xz8whc.c3cb380a

what can I do more? Before I will go to my bank, and try due reback- it’s clearly fraud - you can deposit and play from uk but can’t withrawal, I want spoke with them and see what they told me. Except the bank is any more place where I can call/text? They not answering on those emails 🙁

It's what they do let you deposit and play with hope you lose it but they know that you not gonna see any withdraw from them if you win 🤪

I don't believe that with today's technological possibilities, a casino cannot completely block logging in from a restricted country - writing in small print in the privacy policy that it is not allowed, when in fact the website is working and deposits can be made - unfortunately it looks like a deliberate measure aimed at misleading UK clients and hoping that they will not apply for their funds. For example - bookmaker websites from Poland all have their entry blocked, as soon as we connect to the English network, we immediately receive information that the website is not working due to restrictions and the current location. I'm talking about much smaller companies than Jokabet, which can somehow guarantee customers from other countries that they won't accidentally lose money.

Hello.

Obviously, people from restricted countries should never be able to deposit money. Sadly, many casinos insist they can't enforce local block for such countries, and despite the country being stated as restricted in the Terms and Conditions, some casinos still have that country available in the registration form. Under such circumstances, I would suggest that such casinos should verify players immediately upon registration. Which would, in my opinion, be much more complicated than investing in a properly working block.

It's highly unfair to use a lack of initiative as a reason for voiding someone else's winnings.

Hopefully, the complaint proves it.

And yet some casinos keep saying effective blocks or other measures are beyond their technological capabilities. Truly, these days, it sounds almost like quite a stupid excuse.

They wrote back to me that I should make sure that my country is not subject to restrictions and referred to T&C paragraphs 4.1-4.3. I asked them so they can't refund my deposits? I provided evidence of a lot of advertisements encouraging players from the UK to play on their website, when I set up an account I provided my details such as

City

Postcode

Address

And telephone number for verification, so why didn't told me on the begging that I can’t play from my country?? And I was able to play and depositing money, and I told them that if they don't return the funds to me, I will report the case to my bank as a fraud, where even their employees on live chat mislead customers and say that players from Great Britain are accepted. I've received the answer:

In light of the legal implications involved in your case, we are escalating the matter to our Legal and Compliance Steering Committee for thorough review and appropriate action.

Please expect to hear back from us within 5 to 10 business days with a detailed response addressing the issues you have raised.

so I will wait until the maximum 10 business days, if I do not receive a response and a refund, I will go to the bank as I said and report fraud, they are misleading customers (they got time till 22/07) I will keep you updated.

finger cross 🫣

For example

I hope they will be able to resolve the issue soon. If not, our team will do their best to help you out with this issue.

Please keep us informed.

Hello,

im aware this is quite an old forum lol but I am in the same pickle.

was allowed to deposit on jokabet, verify myself and play there as a UK player. Also registered to gamstop UK. Wasn’t allowed to withdraw my winnings from them then they closed my account saying it’s restricted to UK players.

how do I go about getting my deposits back seeing as it’s over £4k’s worth of deposits to them.

thanks.

Hello, I would probably go ahead and file a complaint with us right away and we'll see if we can help.

If you say you managed to verify yourself as a UK player and the UK is restricted then I don't really understand how you could have deposited there. 

Our team of experts would assess the situation and try to assist. 

It should not be the case that a country is restricted and a player can deposit there and still get verified. That is too much for me.