How yours case’s going guys? I’m just In same situation, total of my deposits 4.8k£..
i send them email:
feel unfairly treated by jokabet. As it turns out, players from the United Kingdom (where I live) cannot withdraw funds from jokabet. So my question is, why I was able to make a deposits?? i deposited with you more than 3000 paunds. I didn't use a VPN, I used an English account for payments, I provided my region as Great Britain when creating an account, I provided an English phone number for verification! I guess it's a little unfair that you allowed my money to reach you, but you no longer allow me to withdraw my winnings. I will demand a refund of half of my deposits in this case from you which I have posted on the website, and we close this topic
otherwise, I will do the same as a user from the UK whose case I found on the Internet. I will contact my bank for a refund of the entire amount.
They answer quick for that one:
„Thank you for contacting us! All information about our policies can be found in the Terms & Conditions section in the bottom of the front page: https://jokabet.com/termsconditions.Also, could you please clarify what exact amount you would like to receive? We await a response so that we can proceed with the resolution of your submitted request. Thanks in advance!„
then I send them another few emails like this one
made the first deposit 27.04.2024
Till today I deposited with your site successfully exactly 4953£. (You can easly check every single payment on my history)
Your policy saying that players from UK are not allowed deposit real funds and play real cash games- but why you don’t have any insta lock on it? To I was really unable?. My question is why all my deposits was successful then? When I wasn’t use vpn to cheat on localisation, I was all time connect to my UK SIM card, deposited funds by HSBC Bank transfer, United Kingdom credit card as well.
I don't want to report this matter anywhere higher, but if I have to, I will.
Because we both committed some negligence,
would like to settle this by mutual consent and find a fair solution that satisfies both of us. I think since I deposited £5,000 on your site, it's fair if I get £2,500 back and we close this case.
then
I'll get ahead of your answer - I didn't have a balance in my account when you closed my account after reporting the case - because I wasn't able to withdraw, so I used the rest of the funds. if this is your line of defense not to refund me all my deposits, or as I wrote above - half 2500, I will go to my bank and report the fraud, It is not acceptable to let players bet if a casino knows they are from a restricted country and if the casino intends to refer to the restricted countries rule every time a player requests their first withdrawal. This it is completely against the rules of fair play, as the casino knowingly lets a player bet money without having the chance to actually win anything in return. It is not acceptable to let players bet if a casino knows they are from a restricted country and if the casino intends to refer to the restricted countries rule every time a player requests their first withdrawal. This it is completely against the rules of fair play, as the casino knowingly lets a player bet money without having the chance to actually win anything in return.
and last one
I feel that my weaknesses were simply exploited, which caused me to have minor financial problems and metal healt, for that to the end relie I can’t withdraw anything from this site, and you know about it from the begging. I have been registered with GamStop for a long time due to gambling problems, your website was advertised everywhere, very easy to access- confirmed me even when I was outing United Kingdom accepting deposits from an English HSBC card, accepting transfers from an English HSBC bank , verifying the English telephone number+44 .
Ticket ID: hd.1720046054628.xz8whc.c3cb380a
what can I do more? Before I will go to my bank, and try due reback- it’s clearly fraud - you can deposit and play from uk but can’t withrawal, I want spoke with them and see what they told me. Except the bank is any more place where I can call/text? They not answering on those emails 🙁
I don't believe that with today's technological possibilities, a casino cannot completely block logging in from a restricted country - writing in small print in the privacy policy that it is not allowed, when in fact the website is working and deposits can be made - unfortunately it looks like a deliberate measure aimed at misleading UK clients and hoping that they will not apply for their funds. For example - bookmaker websites from Poland all have their entry blocked, as soon as we connect to the English network, we immediately receive information that the website is not working due to restrictions and the current location. I'm talking about much smaller companies than Jokabet, which can somehow guarantee customers from other countries that they won't accidentally lose money.