Instant casino troubles

Over five months ago, I requested a refund via email. Despite my daily follow-ups, I never received a single response to my emails. In my desperation for answers, I turned to their live chat almost daily, only to be met with the same stalling and unhelpful messages.

Adding to my frustration, Instant Casino decided to block me on Telegram, Twitter, Instagram, and Facebook, effectively cutting off all other communication channels.

After months of persistence, live chat finally confirmed that my refund was being processed. I even have proof of these conversations. Yet, weeks later, I still have not received my money.

This situation is unacceptable. The lack of communication, poor customer service, and outright avoidance of accountability is appalling. It shouldn’t take months of relentless effort just to get back what is rightfully mine.

I am really sorry about this situation you go through and hope that our complaint team will be able to help somehow regarding your complaint.

Please keep us informed, and we'll keep an eye on your case.

Thanks. Hope i get my refund soon as promised!

Hi there.

I spotted the same conversation in two threads, so in order to keep up with the topic, I'm adding the link for the second conversation where I responded with a question. 🙂

https://casinoguru-en.com/forum/casinos/instant-casino---general-discussion/6#post-154107 👈

Casino name: Instant Casino (of instantcasino.com)

• username: Teggelerlars

• Disputed amount: €220 (deposits)

• Complaint category: "Problem with Verification/KYC

I cannot complete the KYC/verification process due to technical issues with uploading documents / no access to required documents / it doesn't work to finish verification. The casino refuses to refund my deposits (€220)and says refunds are not available. They require account closure via email, but no refund service is provided.

I only want my deposits refunded (€220) total), no winnings or balance claimed. The casino is illegal in the Netherlands (no KSA license, restricted territory). Deposits made via [methode, bijv. iDEAL/bank/crypto] in [periode, bijv. December 2025 - January 2026].

Support chat with Gennaro confirmed refunds not available. I want account closed and deposits returned.

my e-mail: Teggelerlars@gmail.com

May I ask what the reason is that you don't want your winnings to be withdrawn but only the deposits you made?

I kind of got confused here, actually. 🤔

Our complaint team will try to help you out to get verified, of course, so please reply to our first responder, Tomas, whenever possible in your complaints thread.