Gamdom locked my 1.35m $

2 weeks ago (9th of july 2024) I deposited 85,000$ on gamdom and got lucky playing blackjack and some crazy time and managed to cash out 350,000 $ which they processed without any problem. I decided to keep on playing and deposited again, and got a balance of 1.35m $ playing big hands on blackjack (400k total deposit). When I tried to withdraw half of the balance, it showed as pending for a few hours and eventually got denied. Reached out to gamdom support and they demanded KYC, proof of address, a selfie with dates etc, which I happily provided within minutes. They said they needed to make sure there was no cheating before processing the withdrawal since it’s a large sum (makes no sense since I was playing live evolution blackjack). Kept on playing some crazy time for 30 minutes or so, and then the account got banned without any warning. I’ve been trying to figure out what’s happening for two weeks now and their standard reply is that the investigation is under review and they’ll let me know when it comes to a conclusion. I have had no ETA on when it will end, no reason for the ban, and no type of relief given my 1.35m $ is locked with them and I suspect they’re doing this to get out of paying it (like they did to other high roller players, takes a simple google search to see how they treat their high rollers)

I need your help as a community because this is outrageous to hold this amount of winnings for this long. Please retweet so gamdom can see

Hello. I am sorry you have to go through this situation.

It is not unusual for a casino to do some additional checks or start an investigation of the gameplay when it comes to a higher amount. It is always important to inform players about this, as they did in your case.

Sometimes it can be really time-consuming to go through all the history, especially if they need to check with the game provider as well.

I hope that this is the reason for the delay, and our team will try to find that out soon in your complaint. If the casino is willing to communicate, it should be a matter of time to get all this solved, and hopefully you will be able to get your money.

Do you have any updates regarding your case, by any chance?

On July 9th 2024, my funds had been frozen with Gamdom and my account has been banned with reason: Acc. Under review. Since then, I've been unable to get any attention from relevant (fraud) department regarding update on my account status, or withdraw funds I've won on their website.

Amount is in nowhere near small (in excess of $1.3 million) and at every attempt trying to get any information, the only response I am receiving is: "your account is currently being reviewed by relevant department". That's the same old response worded differently for every day last 25 days. At this point I'm more and more confident that ChatGPT is their actual support given the wording being almost identical and time at which I receive that response (almost instantly). I decided to take different approach and request statement that my case is actually being "currently" reviewed and asked to get in touch with department manager. They ghosted me, which makes me believe that my account is not even near "relevant department". Not that I know of.

FYI:

1 - They already processed one withdrawal request of $350k almost instantly

2 - Upon request to provide KYC/AML documents, I've provided it almost immediately, after couple of minutes.

3 - No requests for additional documentation.

4 - No ETA provided (other than "soon, asap").

I'm sorry for taking this publicly, but this is my "good faith" attempt to reach relevant department and get resolution to my case finally before going even further.

Appreciate everyone who would be able to share this (especially with someone from Gamdom).

I am really sorry that this issue is still persisting and hope that our team will be able to find out what exactly is going on.

Please be a bit patient, and soon Branislav will update your complaint with relevant information.🙏

This is quite a situation!

I'm amazed at how calm you seem to be. To be perfectly honest, I would also expect decent care, but I can partially understand that the casino staff or its risk team needs some time to conduct whatever they deem necessary.

It is common for large wins to be thoroughly examined. Sometimes, in order to rule out bugs or errors in the game, even the game provider is asked to go through a review process. Nevertheless, I believe that you should have been informed of these facts so that you would not have to assume the worst simply because you are unaware of what is going on.

It appears that the complaint has progressed to the point where the casino needs to provide its point of view. I am hoping for more information very soon.

Please report any new information you find to us.

Hello,

I was directed here by our staff and informed there was still an open forum going on with this situation. This case was closed back on October 28th via https://casinoguru-en.com/gamdom-casino-player-s-account-has-been-banned-and. This was a very unique case and the player was paid out fully.

I would appreciate it if we can mark this resolved as well. Thank you!

Gamdom

I think everything is fine and the complaint is marked as resolved. I also made the link clickable so that whoever wants to see it can read it right away. 

It's nice to see that even such high amounts are paid to the players and everything turned out well in the end, I hope for both parties. 

With situations like this, all still have at least the opportunity to see that there are still plenty of honest casinos out there. 

Keep up with your good work also in the future. ☘️😊