Cazinoin ate me 30600 euros (page 2)

I won 1000euro and while I have previously withdrawn smaller amounts I have not had a problem for 3 years now they blocked my account and say that I do not comply with the terms

Did they tell you which terms exactly, though? Are you aware of violating something?

No they didn't tell me but I have made a withdrawal again now that it was bigger they found a fraud problem is this company

The main thing to understand is what kind of problem. Is there anything we can help you with, perhaps?

In this company I must have opened more than 20 accounts with different emails! A normal brothel

May I just ask what the reason is for doing so? In most casinos, it is against the rules to open multiple accounts.🤷‍♀️

Did you use the same personal data when opening these accounts?

Different emails but with the same cards! I have lost huge amounts! Are you saying I should file a complaint and get some compensation?

We believe that all casinos should have software implemented that will automatically block players from creating multiple accounts. It is not easy, though, to have it in every casino because of the different information that a player needs to provide when registering.

You are very welcome to submit a complaint where you will need to explain everything in details and our team will surely check all the circumstances and then decide if there can be something done about it.

Are you in? Here's the link for you. Let us know, please, about your decision.

At this moment when we were talking, casinoin has 4000 euros in my account that it is trying not to give me, it has stopped its withdrawal orders and is telling me that at this moment a separate team is looking at my account, I certainly understand that it is trying not to give it to me, I also had another account but I had closed it permanently, and then I made another one again, are you saying that it is trying not to pay me because of this?

Well, it depends on what information the casino has provided, you know.

So, you wanted to make a withdrawal and were going through the verification process. Right?

What exactly did they write to you, please?

I won 4000 euro and I tried to make withdrawal 2000 euro as is the max every 24 hours , they never did the withdrawal and when I asked them why they said that there is a specialist team that checking my withdrawal, usually they pay in 30 minutes but this time passed 36 hours and they canceled my withdrawal 2 times with out answering me why or what they check to my account

P.s i had a friend with the same issue on same casino few months before , they never paid him his withdrawal, they will avoid it no matter what

Your withdrawal request remains under review. Although the waiting time has extended beyond the usual timeframe, we currently have no additional updates to share.

Please rest assured that the case is still being handled by the relevant department, and you will receive an update as soon as the process is complete. I am afraid there is no estimated time.

We appreciate your patience and understanding while the review is finalized.

Me : well it has been more than 36 hours already and im still waiting without cluw Why exactly im in this position

Hi. Rest assured that once the review is completed, the withdrawal will be processed or you will be contacted if any further information is required.

We sincerely appreciate your patience and understanding.