Can't believe this email. Mirax delaying withdrawal.

I had a win on Mirax casino. They allow weekly limits of $16,000.00 NZ dollars. As I had already had a withdrawal last week, I put in two withdrawal requests for $6000 and $5000.00. This was Wednesday last week. I was then asked to wait while the provider (pragmatic) verified win. While waiting I played and lost $10,000 so put a limit on my account so I could only play $100 per day - so not to lose the rest.

So today I finally got one payment. I assume the win has been verified. Despite the withdrawals occurring seconds apart, I have not received the second withdrawal. It's now been over 3 hours between them.

As the process of the provider verification had taken so long, I had also requested that the weekly limit be assumed from the time of request rather than processed on this occasion, so that I might withdraw another weekly limit of $16,000.00.

This is a copy of the email I received.

Hey, Shelley!

Lily is here to provide you with assistance today:)

Dear, we have already contacted the Finance team regarding your withdrawal request and they could process the

6000 NZD cashout, congrats!💪

Meanwhile, we have forwarded your request, however, I can there's a wager limit (100 NZD) set up on your account. So we kindly ask you to take off it, so we'll be able to consider your request.

Hope for your understanding and take care!🤗

I am gobsmacked. What has my limits to do with withdrawals??? This really makes me think they are deliberately delaying so that I would play back my winnings. I am really disgusted by this. I now wonder if I will even get my second withdrawal this week or whether they will do their best to not pay it.

Has anyone else had issues with this casino? Should I lay in a complaint or give it a couple of days to see if they process the other withdrawals?

Your thoughts much appreciated.

Hello.

I read the casino's reply two times, and I'm convinced this part is not related to the withdrawal:

"Meanwhile, we have forwarded your request, however, I can there's a wager limit (100 NZD) set up on your account. So we kindly ask you to take off it, so we'll be able to consider your request."

Because that would not make any sense, at least untill further explanation is given!

Care to ask the support again or a live chat operator, perhaps? I must admit I could use the casino's insight on this subject... No wonder you feel gobsmacked.

Let me know what you find out, please.

They didn't really reply to my email stating I feel this is inappropriate. Funny enough, I got a similar email (about wanting to help me take off the limit if I felt like it) from another vip contact. It seems they simply do not like people winning big and putting limits on so there is no chance of them playing it back. They have a weekly withdrawal limit. I can only imagine they plan on people paying their winnings back before being able to make a withdrawal. They have made two (out of four) payouts so far but all of a sudden, they want more verification documents (even though I've sent everything and have been verified so far). They really do seem to delay and hope that you will lose your winnings. I'm really not impressed with this attitude from them.

Oh and now all of a sudden, they have to verify the "big win" again. Keep in mind this was done in the first week of withdrawals. These delaying tactics make me think they don't have the funds to run a casino. As for the review of fast payouts - this has absolutely NOT been my experience.

Hey. It's a pity that the casino hasn't replied to you, because it would have been very useful if they had expressed their position. 

As for your withdrawals, it might be relieving to know that you've already got 2. I hope that the other two will be paid out just as successfully.

As for the additional verification and documents, even though it is obviously unpleasant, I would suggest cooperating with the casino to get this process over with as soon as possible. 

Regarding extending the withdrawal, I would say it would be a good idea to remain patient and certainly not gamble with the money, lest you end up doing exactly what you wrote and end up losing it. 

Anyway, I am sorry to hear about your experience and I hope that everything will turn out well in the end. 

Could you keep us updated on how the additional verification went and if you got paid your other 2 withdrawals ?