BOO CASINO B.S.

I’ve was playing on BOOCASINO.co today, as I live in Ontario & as usual, I make a $10 deposit.

I’m playing my games and all of a sudden I get logged out. I figured OK; Must of just timed out while I was playing. I go to login; the correct password isn’t working. Then; I go to reset my password, and it says that my email address doesn’t exist. I noticed that it wasn’t going to the .co, it was automatically going to .com.

I find out from the chat representative, who talked to the back office, the regulations are having an issue, so people from Ontario can’t play until they fix it.

They said that they would refund me, but who knows how quickly that will be. It was easy for Boo Casino to take my money and then shut me down not even an hour later, while playing.

They should have gave people notice. Should not of been allowing Ontario deposits then!

I wouldn’t suggest anybody that values their money for Casino playing to go to BooCasino.com

You might just have to deal with this bullshit if you live in Ontario.

Hello,

It's very unfortunate. I'd say, that the website just could be closed for maintenance at first. Then the casino should set up the restricted countries accordingly so the players from Ontario should be restricted to register an account and more importantly to deposit.

Sadly, it seems that the casino just made the changes without any prior notice. Well, now it is important to ensure that you'll get your deposit back.

Keep us posted, please.

Personally, I also like to play in casinos. But of course it is not so easy to do. Fortunately, it helped me that I found information here and here I can easily learn more about a variety of casinos that we have, read their reviews, analysis and then make a decision on what is better to play. I'm glad I found all the information I needed here. I hope I have helped you. Good luck and success.

This Site needs to have its Gaming License pulled!!!! Scammers/ Liars/ Questionable Tactics

Well, where do I start?  

1.) VIP Department first off lied to me about the Black VIP upgrade . I made the required amounts if not even more $3000-$3500 in deposits to be upgraded from Platinum Status. The agreed amount was $2000 between November 2022-December 2022 on a phone call with their Supervisor (Stephanie) who agreed on this. Since filing the complaint over a month ago now, their department tells me that all phone recordings were not functioning at the time I called . How convenient for them.  

2.) Their Chat reps ask you to make deposits which is illegal to begin with. For example seeing the Clients/Customers they are coaxing to spend more/deposit more could have a Gambling problem. Their competition who I have been with for 5 plus years and am also a VIP member have told me these tactics from their chat site are grounds for having their license suspended or removed.  

3.) Tried to resolve this issue with their department internally before filing the complaint, but after requesting roughly 30-35 times for the VIP/Supervisor Department to contact me via Reps in Chat and by email, they proceed to Ghost or blatantly ignore my requests.

This right there shows a pattern proving their guilt on this issue. 

4.) One of their Chatbox Reps (Maria), said in one of our chats that the reason they are refusing to contact me is because I’m not making enough deposits. Again that’s a huge NO when it comes to being a licensed regulated casino site. Again why would I make additional deposits when they didn’t honour their end of the Deal. 

5.) One of their VIP reps (Mark) then did the Coward reply (email) instead of talking directly on the phone to me, and said because I told their Supervisor Stephanie via email I was no longer interested in pursuing Black VIP due to the ghosting back in November but yet I made the the required deposits, actually made more deposits than needed to be upgraded, that this is the reason why I won’t be upgraded. Again this should have no effect on being upgraded seeing the agreed upon amount during our phone call was full filled on my end.  

6.) I have now been waiting for over a month since January 20th when I closed my account for all emails , chat history and phone recordings since February 2022 till present to be released to me so I can then forward the information to Ecogra for them to take over the complaint. Still receiving excuses to why they are not releasing it. I’m now just waiting for the next unbelievable excuse/reason to this whole situation from them.  

Do not support this Fraudulent, Incompetent, Shady Tactics site.

Hey there.

I'm sorry to hear that. Care to submit another complaint right here on Casino Guru?

https://casino.guru/complaints

I'd say it's better a closer look.