Bonus problems at Talismania!

Hello,

the casino is so new that it is not yet listed on Casino Guru, but it has been operated by Adonio NV (replacement operator for Rabidi NV) since 2024!

Since I had a very negative experience right from the start, I would like to warn any users who are interested in honest bonuses:

I activated the "100% up to €200" bonus on my first deposit, but after the transfer the bonus did not appear in my account.

Only after asking support do you find out (there is NOTHING about this in the bonus terms and conditions) that you only have to contact live chat AFTER you have lost your real money in order to receive the bonus!

Apart from the fact that this is more than dubious, my account was blocked due to a translation error by the chat employee without any statement regarding the bonus!

After that, there were further chat contacts and two emails to support asking me to reopen my account and activate my bonus, but they deliberately ignore me!

Therefore, WARNING to all those who are expecting a bonus, because if there are such problems with bonuses right from the start, I don't even want to know how withdrawals work at Talismania (various complaints about this already exist on other casino platforms)!

Thank you for describing your experience, and I am really sorry you've had this rough start at the casino. The full review of it will be published soon and let me tell you now that it doesn't look very promising. The safety index is estimated to 5.7 and that is a questionable one.🤷‍♀️

Do you have any remaining real money balance in your account by any chance? Is there anything our complaint team could help you with? Do not hesitate to contact us if you need to.

Hello Romi,

Thank you for your reply.

I can definitely confirm the low security index because the support is a disgrace!

If a casino does not offer support in the user's native language, it is OK to use a translator. However, if the chat agent misinterprets the message due to a translation error and the account is blocked, the fault clearly lies with the casino and it is their responsibility to own up to the mistake and correct it ASAP!

The casino has not done any of this so far because it obviously wants to avoid the bonus!

Talismania also offers a NO-WAGERING casino bonus (200% up to €500), but I am absolutely sure that this is also non-cashable!

To your question:

The complaints team could help me to finally get my bonus, but since the casino is not listed with you yet, I unfortunately cannot/could not file a complaint (yet)... :-(

That is never good if there is no help from the support and I understand your frustration. Have you thought about moving to a better casino?🤷‍♀️

Our complaint team is able to try and help players from some not-listed casinos in our database. Not with the bonuses, unfortunately. It is always up to the casino how and when they will give a bonus, and therefore we are unable to intervene in such cases.