Bets24 withdrawal problems

Hello.

Has anyone managed to withdraw funds from bets24 casino?

My account is verified. I have deposited a total of 950 euros with two visa cards (both verified). I have been trying to withdraw 600 euros for many days and my requests are rejected again and again.

The chat tells me that they don't know the reason and asks me to write an email that never gets a response.

Hello.

This must be really frustrating, I believe, so please try to hang in there and our complaint team will try to resolve the issue with this casino as soon as possible.

I went through your complaint, where Kubo is actually waiting the response from the casino, so hopefully soon they will contact us.

It is somehow complicated as I can see when I read all the information regarding your complaint.

May I just ask to make sure that I fully understand the situation if you requested the withdrawal before you ask the casino to permanently close your account?🤔

I got a bit lost there, you know.

We'll wait together for the casino to reply so the complaint can move forward and come to its resolution soon.

Hello Romi.

Thank you for your good wishes.

The time sequence was as follows.

I opened my account and deposited 350 euros which I lost, I requested permanent closure due to gambling addiction.

The account was closed but a few days later it was reactivated and I deposited (600 euros on different occasions).

With the last deposit, I was lucky and managed to recover 600 euros (which they now do not allow me to withdraw)

Given the attitude the casino is showing, I think it won't be easy for them to process my withdrawal. Either they can't/don't want to pay or they intend to cancel the withdrawals until I play them and lose them.

Greetings and thanks

Thank you for the explanation of the whole situation.

I still don't understand, though, why would they open your account if you requested the permanent closure?🤷‍♀️

It must be really hard for you to go through all this, and therefore I really hope that our complaint team will be able to get it solved fast.🙏

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Hello Romi.

The account was reactivated because I requested it, but I still don't think I should have done it since I previously communicated my gambling addiction.

I take advantage of this message to inform other players that Ninbet is part of the same group as Bets24, and that they could have the same problems that I had on Bets24.

I base this on the fact that the design is the same, the loading errors are the same, the deposits and withdrawals are the same, the people who answer the live chat are the same (John, Steve and Maria).

My humble recommendation is that you do not play in any of them, THEY DO NOT PAY

In this case, I really hope that the casino will communicate with our team to solve the issue shortly, even though they have not replied yet to your complaint.

I hope so, although I don't really have much hope. Their words in the chat are always very polite but their actions are those of a very unreliable casino (they don't close accounts of players with problems, they don't process withdrawals, there is no response from the email,...)

I am really sorry for this whole situation at this casino. It unfortunately looks like they are not willing to cooperate at all, as your complaint resolver Kubo has informed you as well.

Let's wait few more days and see if there will be any kind of movement with your case.

Please stay strong, and we will wait for the resolution of all this with you.🙏