Bets24 withdrawal problems

Hello.

Has anyone managed to withdraw funds from bets24 casino?

My account is verified. I have deposited a total of 950 euros with two visa cards (both verified). I have been trying to withdraw 600 euros for many days and my requests are rejected again and again.

The chat tells me that they don't know the reason and asks me to write an email that never gets a response.

Hello.

This must be really frustrating, I believe, so please try to hang in there and our complaint team will try to resolve the issue with this casino as soon as possible.

I went through your complaint, where Kubo is actually waiting the response from the casino, so hopefully soon they will contact us.

It is somehow complicated as I can see when I read all the information regarding your complaint.

May I just ask to make sure that I fully understand the situation if you requested the withdrawal before you ask the casino to permanently close your account?🤔

I got a bit lost there, you know.

We'll wait together for the casino to reply so the complaint can move forward and come to its resolution soon.

Hello Romi.

Thank you for your good wishes.

The time sequence was as follows.

I opened my account and deposited 350 euros which I lost, I requested permanent closure due to gambling addiction.

The account was closed but a few days later it was reactivated and I deposited (600 euros on different occasions).

With the last deposit, I was lucky and managed to recover 600 euros (which they now do not allow me to withdraw)

Given the attitude the casino is showing, I think it won't be easy for them to process my withdrawal. Either they can't/don't want to pay or they intend to cancel the withdrawals until I play them and lose them.

Greetings and thanks

Thank you for the explanation of the whole situation.

I still don't understand, though, why would they open your account if you requested the permanent closure?🤷‍♀️

It must be really hard for you to go through all this, and therefore I really hope that our complaint team will be able to get it solved fast.🙏

Also, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Hello Romi.

The account was reactivated because I requested it, but I still don't think I should have done it since I previously communicated my gambling addiction.

I take advantage of this message to inform other players that Ninbet is part of the same group as Bets24, and that they could have the same problems that I had on Bets24.

I base this on the fact that the design is the same, the loading errors are the same, the deposits and withdrawals are the same, the people who answer the live chat are the same (John, Steve and Maria).

My humble recommendation is that you do not play in any of them, THEY DO NOT PAY

In this case, I really hope that the casino will communicate with our team to solve the issue shortly, even though they have not replied yet to your complaint.

I hope so, although I don't really have much hope. Their words in the chat are always very polite but their actions are those of a very unreliable casino (they don't close accounts of players with problems, they don't process withdrawals, there is no response from the email,...)

I am really sorry for this whole situation at this casino. It unfortunately looks like they are not willing to cooperate at all, as your complaint resolver Kubo has informed you as well.

Let's wait few more days and see if there will be any kind of movement with your case.

Please stay strong, and we will wait for the resolution of all this with you.🙏

Have you recieved your withdrawal?

Hello.

It was impossible. I requested withdrawals every day for a week and they always had an excuse (too much workload, the amount was too large, wrong bank details, etc.)

I have a dispute won worth 600 Euros. When Casino Guru tried to contact them, they said they would refund my money if Casino Guru increased their rating.

By the way, Ninbet is the same casino as Bets24, I do not recommend it.

Luck

Thanks for your reply. So just to confirm they still did not withdraw your money? Its still in your Bets24 Account?

Hi. No, it's not in my account. I ended up losing it weeks later.

I hate it when these rogue online casino's do this bullshit.

Have you tried to withdraw on bets24.io too?

so sorry to hear that

I'm sorry, but may I ask who told you this? That they would give you your money if we increased the rating?🤔

Hello Romina.

The information was given to me by the casino guru representative who handled my dispute with this casino. If I'm not mistaken, this information is public and you can see it in the complaint.

all the best

Hello,

in my opinion, you're talking about this:

Unfortunately, I must inform you that my recent communication with the casino's support was quite unpleasant. They offered assistance only on the condition that we increase their rating on our site. Artificially inflating a casino’s safety index is something we do not - and will not - do, and I find such a request unacceptable.

I agree this is unacceptable. This approach is beyond lost, in my opinion.

Indeed.

After 90 hours I was finally verified, although it was strange at first. I registered with the correct information, but they changed my date of birth, but I was still verified and I thought I could cash out, but it keeps getting canceled and when I ask the reason in the chat, they ask me to send an email for the answer, but they never send anything back. On Monday I had already sent an email, it is now Friday, no response. The chat supposedly cannot do anything and asks to send an email to explain why my payout is not successful (I do not use a bonus).