Beem Casino does not pay out

Hello I have problems with the Beem Casino. It's about 1500 euros. Every time I ask about it, another excuse comes up. I have already submitted a complaint. can you please help

Hi, you might be interested in reading our thread about Beem casino.

To sum it up, the casino was decent last year, but it became worse and much worse since the beginning of this year. Something must have happened there and many people have issues with delayed withdrawals. I know about cases where the players eventually got paid after many weeks so it's not all lost for now.

I will now wait until next week Wednesday. Then the 14 day period is over. I would then file a complaint. I lost trust in Beem Casino. And I hope that you can help me then

Hello,

we will try to help you get your winnings, let's hope that Beem casino will pay some attention to complaints.

Thank you, as I said, I'll wait until Wednesday. If nothing happens by then, I'll let you know

We'll be here. Fingers crossed - hope you will not need our help in the end!

Thank you very much

I asked the support again today. The only information that came up was that I should wait a few minutes. After more than 30 minutes of waiting, the support also stopped responding. Have now sent an email where I have expressly written that if nothing has happened by Wednesday that I will file a complaint. I'm curious if I'll get an answer

I can't say I'm surprised 🙁.

Their rating fell significantly a few weeks back and it does not seem that the quality of their services will improve shortly.

To be honest, I'm not surprised after what I've read in the last few days. My email was of course ignored by Beem Casino. Then I will probably have no other choice and I have to lodge a complaint. Hopefully I can get my money that way

I filed a complaint today. Because last weekend Beem Casino claimed that it would be processed during the week, but since nothing happened and my email was ignored, I have now filed a complaint. I hope that you can help me

Hello Michid,

We will do our best to help you. I urge you, however, to find a more decent casino to play - I believe you've already planned to do so.

Thank you very much for wanting to help me. So far I'm still waiting for my complaint to be accepted.

Yes, I will definitely stay away from such casinos in the future

Why was the complaint I submitted yesterday simply deleted?

Another player filed a complaint today and it has been opened. I have now submitted another complaint, I hope it works this time or that I am told the reason why it is not accepted

Hello Michid,

I can see your recent complaint placed on 06.06.22 is waiting to be approved:

Can you check if it is ok, please?

We do not delete complaints, I'm, sure about it. However, until your complaint is accepted other players don't have access, just you and the Complaint Team.

This is exactly the complaint I filed yesterday. But I also wrote a complaint on June 5th and it was gone all of a sudden

Frankly, I can't see such a complaint. But you said that you posted the same again, correct?

So this current complaint against the Beem Casino (again) covers your issue, am I right?

Yes, exactly one day later I submitted the same complaint again about Beem Casino.

So no complaint is missing and there is no point in submitting two identical complaints, so it's probably better this way. 🙂

Please, allow the Complaint Team some time to get in touch with you.

The complaints I set up on June 5th suddenly disappeared a day later. So I filed the same complaint again. Yes of course I will wait