a month ago my account was blocked without giving a reason. I was told in the chat that I would get an email with the reason. nothing until today. has anyone else had such experiences with beem?
vor einem monat wurde mein konto ohne gründe zu nennen gesperrt. im chat wurde mir gesagt das ich eine mail mit der begründung bekomme. bis heute nichts. hat noch wer solche erfahrungen mit beem gemacht?
asked again today in the chat. My account has been blocked for security reasons. you don't know more yourself.
heute wieder im chat nachgefragt. aus sicherheitsgründen wurde mein konto gesperrt. mehr wisse man selber nicht.
Hello, I would try contacting the chat on a daily basis. Did they tell/write you for how long does it usually take?
Honestly, I don't think they'll tell you more. Did you have any balance in the casino or pending withdrawal?
I will be informed in the next few days, they said, it is now more than a month.
ich bekomme in den nächsten tagen bescheid sagten sie, ist jetzt über einen monat.
Well, I'm really looking forward to hearing what security reason they found and needs to be evaluated for more than a month. I checked recent user reviews and someone mentioned that they have too many players to handle at the moment. Not sure if it is related, however.
Hi, it seems you're talking about the 1st deposit bonus terms and conditions. This is a commonly used rule and it's alright.
The ten times the deposit you made is for all winnings with an active bonus. I was disappointed when trying to withdraw 1400 € that I had won while I had a 220% deposit bonus in effect. I had paid 70 and got 154 in bonus and could only withdraw 700 €. Should have read the terms better I guess, but I never could have imagined such a drastic capping. But I now see how they can have so generous bonuses 🙂
I remember several players talking about how they ignore every bonus offer just to make sure that in case they win there will be no "max cash out" or anything similar 🙂.
I'd say it's the easiest way. Every casino can have a different T&C, plus some special one for each kind of bonus... 😀 (speaking in general)
Anyway, have you already received your €700?
No I haven’t but I recon they don’t need to cheat customers outright if they have terms that limit most of the payouts to 10x whatever the customer deposited last. 🧐 They have these really fat deposit bonuses (I used a 220% for my 70 € deposit) all the time so I recon most payouts will be limited like mine.
I’ll keep you posted on my last 700 €.
Yeah, it sounds reasonable to me 😀.
(Thank you in advance for keeping us updated.)
Still waiting for them to process the 700€ / 7000NOK payment i mentioned. Got this answer after not getting an answer in the chat that was down at the moment: They mailed me:
I’m not amused.
So how long time have you been waiting in total?
12 days since I first demanded a withdrawal… They will speed it up…
Well, I'm eager to see what this speed-up means in practice...
I’m not a fan of escalating but I asked them if they preferred a complaint or a formal dispute, so I hope they get the message. This does not look good though.
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