At the casino, another casino's license and registration information

The question and I won't reveal the casinos at the moment because I still hope that they would explain this to me, but they have not agreed to answer even once even though I have asked, just to inform you that they operate with an Estonian license and that is, the supervising authority. In other words, I closed a casino over a year ago and announced that I was a gambling addict, according to them this was also done, a month ago I started playing at another casino and I noticed that they had a lot of the same thing and after researching the matter I found the register and license numbers of this casino on the data protection page of the first casino I closed, in the conditions and on the main page they have different information. The casino claims that they have no connection and operate under different operator names, but where did this information from another casino end up on their website, it has been there for several years and it is really strange at the casino that some of the information was updated a few years before the casino even opened.. is this completely normal or what could be behind this?

Hi there. Without knowing which casinos you have in mind, I have to say in general it is very possible.

Due to such casinos' complicated relations, which may be highly misleading for players especially interested in permanent self-exclusion, it is always the best choice to consult the casino's terms and ask the support whether your sel-exclusion request will be applied to all the casinos within, for example: the same group, under the same management, on the same platform, and so on.

Fundamentally, the most secure approach is to initiate a self-exclusion request due to gambling addiction in each individual casino separately.

This beta Tool may help you out https://casino.guru/global-self-exclusion-initiative/assistance-tool

On the other hand, I believe it is risky to expect such a connection retroactively after a few years. If we consider some similarities to be sufficient to conclude that these casinos are owned by the same company, it is a risky expectation. I would not count on that.

Instead, seek each casino's terms to find the self-exclusion specific; if you can't find what you seek, ask for support and save the response for later use. Still, the rules are the most important source of information.

Did this help you, please?