Actions for the future

There was a case where the account was hacked, when I won a good amount of money, put it on withdrawal, and after some time I saw that my applications were rejected and the funds were already on other cards, I wrote to support, replaced the mail, that is, renewed everything, they wrote to me that everything was unlocked funds and I put them on my card again. Of course, this didn't help, I changed my email address 3 times and wrote to them that they were canceling my withdrawal and placing my card. Every time when I restored my data, support wrote to me that everything was safe and they would unblock the account so that I could withdraw again, but I the limit per day that they issue has already arrived on my card, and it was somehow strange to me that the support changes the passwords of the mail, and writes that everything is ok, I am unblocking the account, of course I wrote in the chat to block the account, and then we already decided on the replacement mail passwords.

I understood that someone had hacked my phone and account, I wrote to them, they told me that it was just a change of email and password and it did not help, they canceled the funds on my card and inserted theirs

Then I created a new Google account from another gadget "new computer" and everything else...

I corresponded on the casino website, restored all my data again because I thought that the phone itself had been hacked,

And again they wrote to me that the funds should be unblocked and that I should bet on the withdrawal to my card, of course I was dumbfounded that I did so, regardless of the payment limit, but as they say, you already think when it has passed that it was not necessary.

And now the fun part, I'm not a strong hacker, but I still thought that the last data that I restored and what the employees wrote so that I wouldn't worry, everything is ok with the account, I go to the site in an hour and see my conclusions, all of them were canceled, let's go again to write to support, but it simply does not enter, as if this window does not go to the neighboring ones, everyone enters, but you click on the support chat, click on the photo, and I notice that the funds disappear from the balance, for example, I entered the game and lost funds, but it was not possible to withdraw the funds to him, then he them just laying))

In short, you can't go to the website to write in the chat to block the account, you can't contact your vip manager in the zone either, the hotlines don't work, I just didn't write there the working day, there's something else. It wasn't late, it was 7-9 in the evening at the most, I just can't say good by this yet, I wrote to all the employees when I had a small amount left, then I was allowed into the support chat and only put in the queue "17" this number was remembered

The following morning, I was already dialed by my VIP type, the manager gave me the numbers of the cards to which the funds were withdrawn, I called the police

To my question to the manager, why when I go to the site, a device with a different IP does something that should either kick me out of the site or him, why did he answer that they don't have something that allows you to be from different devices at the same time

I kind of understand that it's not their fault that my account was hacked, but that only the chat had access to passwords, because it was the only way to change everything, and that they wrote 3 times that let's unblock the account, although I hesitated and they wrote that if it will stand, then payments will be made in priority, in the support chat of the licensed casino

It's good that then I took a screenshot of the correspondence all three times,

Then they did not communicate for almost 40 minutes

Do you think it coincided, or can someone shed some light on this procedure, just why lose money, it’s also interesting, it was not possible to withdraw money from the card, then I stupidly lost money

I already spent everything on it, then I didn't have time to do it

+- roared

There were similar cases and what to do if something like this happens, I just don’t understand, even if the broken phone was playing, how could he go to the site when I restored everything from 0, I went from another gadget and wrote and asked when the replacement was made or one device, I got out of that, only I and the chat knew the mail and the passwords there. It was found there anyway

Hi, I would like to start by asking what casino is this please ? Do you have anything left in your gaming account or did you lose it or how is it ? When you were hacked, according to your words, was the money withdrawn to another account, alternatively can you see it in the transactions ? 

Regarding the password you spoke about, I would never give it to anyone and I would always change everything myself, because I wouldn't trust anyone, as such things can be easily misused nowadays. Do you still communicate with the casino or not ? 

Please let me know the answers to my questions and we will see if something can be done further. 

Only the history of conclusions and cancellations remains. Sloto King)) the next morning, the VIP manager dialed and said that you still have 5,000 thousand left in your account, so probably only more Sundays were reset on the card, I didn’t go there and talked on the phone

Okay, so you still have some money in your account according to what you describe. Do you have a chance to withdraw it or are you unable to do so ? Do you need to do something and does the casino recommend further steps ? 🤔

When the conclusion was canceled "let's talk about a scammer", he lost approximately 50k from the casino account, that is, he did not have time to lose the entire amount.

They already wrote me back, that is, I wrote in the chat to block the funds. Of the total amount, 5,000 remained, so I reset the card data anew and they reset them, and they said 50k is like a question at a higher level, we are waiting for an answer

The fraudster added another 100 hryvnias to the casino account, thinking that the results might be approved, but it didn't work out for him, and that's probably why he started scrolling through them

There, so to speak, is a double-edged sword

I fed the casino for 1.5 months, I told the manager that let's calculate by IP, you can see who visited the site, then he only dropped the cards on which the fraudster took out, and then I collected any data from the police and from them.

Oh, I'm so sorry. So if you took it to the police and so on, did you manage to sort it out or not at all ? I don't know what the procedure is and what you can do to get your money back. 

However, if you have at least some cash in your account, I hope you will be able to withdraw it and if not, you can contact us and we will try to help you. 

One more time, I'm truly sorry for what happened to you.

I gave the police only the numbers of the cards that I had issued over the phone, but I probably had to go to them and write a statement

So while I was waiting for their superiors to give some kind of answer by this time

Then they will simply say that you were sitting on two devices there, it was possible to determine it only by IP, but

The site did not provide me with such information from which IP was used to access the site. They said they do not have such an opportunity.

And a lot of screenshots are needed, but somehow at that moment I didn't think about it because I was busy changing the password and email. They will simply stand their ground, and the rules in them allow you to play from two IP addresses at the same time.

And I only have a history of operations on the site, and other data will not be provided

I was wondering if it would be a good idea to start a complaint with us and our team would try to help you if it will be possible. They'd go into more depth than I do here on the forum and maybe they'd find out more. Wouldn't you be interested in giving it a try ? It's free and the only thing you have to invest is your time.

If you decided you did, you could do so at this link.

If you don't know what to expect from the whole process, I've added a guide that will explain it to you. 

Thank you for sharing your case. Now I will be even more careful.

Has a similar case ever happened to you ? It's certainly not pleasant and if you encounter any difficulties, you can contact us and we will see if we can help you. 

Of course, I would prefer it if it wasn't necessary and everything went well. ☘️🤗

Good night, you can do it, but I don't have a photo of the correspondence from the chat where I wrote to them. And what they answered, I only have a history of top-ups and withdrawals where the withdrawals were changed and put on another card. You can try on the site itself, and correspondence, there is another option, I called the hotline, no one picked up the phone. But if I am not mistaken, they did not have working hours, they are all up to 6

Actually, you can do it. If you agree that submitting a complaint would help the cause, it's your step to take. 🙏

In my opinion, you have nothing to lose. Follow a few easy steps, if you agree: https://casino.guru/complaints/create 👈

It's up to you, but since the process is completely free, I would recommend that. Don't worry, in the worst-case scenario, the complaint will be rejected - no complication for anyone.

Don't hesitate to ask further questions, we're here.

I would like to ask you not to edit post simply for link-building purposes. I won't work anyway. 🙏