8 PressEnter casinos close accounts and confiscate almost 10000€ worth of money (page 2)

Some people say that they have received money while other people have been given notification from eCOGRA deciding casino-supporting decision while casino has been giving false information (in other words, they've changed their terms of service AFTER they have banned people and claim people have broken their rules while those rules were not in TOS when people played).

For my part, case is still open. This came last week from eCOGRA, still no conclusion.

COMPLETE CASE FILE NOTICE

This is to inform you that we have received the initial submission of evidence from both parties and can declare that we have a ‘Complete Case File’ for your dispute. eCOGRA will make every effort to conclude the dispute resolution process as quickly as possible however, please note that the process may take up to ninety days.

Best regards,

eCOGRA

I had to contact eCogra because the BP Group confiscated my money at the same time as they did with Farseer.

About a week ago, I received a preliminary decision from them. They stated that I had clearly broken the rules because the casino claimed that only one welcome bonus was allowed across all BR Group brands, such as xlbet, 21, ultracasino, casinofest, justspin, neonvegas, rapidcasino, and nitrocasino. This claim was untrue.

I subsequently sent eCogra a well-argued email with screenshots from their various brands that clearly contradicted their claim. A few days later, BP Group requested my bank details, and soon after, all my deposits and winnings were credited to my bank account.

Below, you'll find a portion of my correspondence with them, as well as the attachments I referred to. Some of these are in Finnish, but the main points should come across.

I hope this information proves helpful to anyone facing a similar situation.

I had to cut the links since I just registered and apparently can't send so many of them.

"True, I did accept some welcome bonuses from their various brands. While it's now forbidden to accept more than one welcome bonus from BP Group Limited, this rule wasn't in place when I registered with these brands. For evidence, their general terms at https://www.neonvegas. com/en/info/terms-and-conditions didn’t restrict receiving multiple welcome bonuses, neither then nor now. Their pre-registration terms also mirror this sentiment. Attachment 1 displays a screenshot from Rapidcasino's welcome bonus terms dated 2nd February 2023. Although in Finnish, it clearly mentions the restriction applies solely to Rapidcasino.com and not the broader BP Group Limited.

Regarding their general bonus rules at https://www.rapidcasino. com/en/info/bonus-rules, they've now introduced a clause stating, "A player can claim only one of BP Group Ltd's welcome offers." This wasn't the case when I joined their platforms. Attachment 2, a screenshot from the Rapidcasino website https://www.rapidcasino. com/fi/info/bonus-rules dated 2nd February 2023, clearly shows that restriction was not present at that time. Attachment 3 from Nitrocasino.com, taken on 4th February 2023 from website https://www.nitrocasino. com/fi/info/bonus-rules, supports this claim.

Although these screenshots are in Finnish, I recognize that the English version is usually the authoritative source. I've reviewed the English versions at the time of registration, which were identical to Finnish ones. I also remember that they made these changes around mid-March 2023. The company is surely aware of this and could be compelled in court to present their historical website data if necessary.

It's apparent from online forums that I'm not the sole individual BP Group Limited is attempting to mislead with various pretexts. I'm also confident eCorgra is assisting others in similar situations. If necessary, I can furnish additional dated screenshots. The essence of the matter remains: BP Group Limited appears to be employing various tactics, irrespective of their veracity, to evade paying my winnings.

I trust that this issue will be resolved promptly in my favor. I know my case is rock solid as I have not broken any terms, and will get my money eventually. Please let me know if further details are required."

Hi, it's nice to see that the truth has finally prevailed and everything turned out fair, in this case in your favour. It certainly took some time to sort it all out but since it had a happy ending that's the most important thing. It is definitely beneficial not to be afraid and to stand up for your point of view, and if you support it with evidence, I think that in this case there was nothing to worry about. 😊

Anyway, thank you for sharing your case with us, which will surely be useful for some players. 

May I ask how long this whole process took ?

Well, after another half a year with no reply got this kind of response today from eCOGRA:

Result: Resolved in favour of the operator

Summary/Comments:The operator acted in line with clause 16 of their terms and conditions when they closed the consumer account and seized the funds in the account as the consumer was found to be discussing gameplay strategies on twitch on how to avert casino protocols across the operators platform.

Date Closed: 2023/12/25 12:00:00 AM

eCOGRA seems like a complete joke, built on just to comply on casinos wishes (which pay their bills) and when they can't differ twitch from discord they certainly aren't on right industry. And that clause 16 wasn't in place which they are referring when I was playing.

And case closed almost two months ago (on Christmas Day, sure), and took this long to notify me - I wonder if casino and eCOGRA were just stalling time.

I wonder what is next move to get my money back?

Hello, and thanks for sharing.

Even though I understand the optics you apply to the relationship between the casino and the licensing authority, I, on the other hand, understand that, based on the summary eCOGRA provided, such actions may be considered a valid reason for the casino's action. I'm not sure what this clause 16 is about, but I'm more than convinced there is another part applicable to such a situation, probably it's just more general.

Sadly, I don't know which casino is discussed.

Anyway, the licensing authority has spoken, so I bet the only option left is a legal court procedure.

Hello,

I have had the similar issue with these same casinos for a year now. They decided to close my accounts and seized my funds in all BP Group Limited casinos referring that I have received my funds and winnings using unfair methods and I have violated their rules 17 & 20. They seized about 9000 euros.

I opened a dispute ticket to eCOGRA and finally received a response from them at the end of the last year after many months of waiting. Dispute was resolved in favor of the operator. They gave me the following reason:

"The operator acted in line with clause 3 & J of their terms and conditions when they closed the consumers account and retained the balances in the account as the consumer was positively found to be giving insights and advice to other consumers on social media on how to take advantage of the the operators bonuses."

The outcome from eCOGRA for my case was different than what casino gave me in the first place. In my case I haven't used social medias to take advantage of these bonuses. Casinos themselves kept sending me bonuses very aggressively via email.

Casinos also let me make deposits (and sent bonuses via email) even when they prevented me to make any withdrawal requests during the last few days before they closed my accounts. During that time I asked a reason for this and they responded that they need to have some documents to verify my account. I provided documents and after a few days, accounts were closed and money was seized.

Casinos also let me make deposits (and sent bonuses via email) even when they prevented me to make any withdrawal requests during the last few days before they closed my accounts. During that time I asked a reason for this and they responded that they need to have some documents to verify my account. I provided documents and after a few days, accounts were closed and money was seized.

This also happened to me. I think it qualifies as a criminal fraud, and if I have to go to court it should be among the issues. Easier if we have many people to do this and I wonder if anyone has proceed to court over these issues.

MGA seems like a joke, if they completely fail to protect their customers from this kind of criminal activity.

Issue was about 8 casinos which I wrote at the opening post. I will probably post a little more lenghty version later, including "preliminary verdict" and my response to it which happened around October.

In short, operator changed their T&C's toward very predatory around mid of March, when I already was banned week before and entire resolution was based on T&C's which were not there when I were playing.

Final solution was only that two-line e-mail they sent me yesterday, ignoring everything I had told about them in October and making verdict solely based on lies which casino operator had fed them. And based on date closed, it took almost 2 month to them even post that.

Hi, I've read what you wrote and I'm quite sorry how your case turned out. It seems to me to be quite unfair and especially when the casino and eCogra had a different reason for whole situation. However, you didn't advise the players how to use the casino bonuses because that was what the authority basically accused you of ? 

Anyway, I suppose the last possible resort is the legal court. Have you thought about that possibility ? 

I see and did you have screenshots of the Terms and Conditions before you played and when they changed some time later ? I think that would be the easiest way to prove some things. But I also believe that sometimes players don't think to do it and then when they change there is nothing to do. 

Do you think you will find a lawyer and settle it this way ? I reckon that's probably the last thing to consider. 🤔

Hello, I didn't share promotions to anyone else. Most of them were private "VIP" promotions via email and other were just some common promotions they had in their website. These promotions were also advertised via email.

I haven't thought about the legal court. Seems to be complicated and there is a risk to lose even more money.

In that case, I understand that you don't want to get into the process. 

As far as bonuses are concerned, then it is also not clear to me why the casino had such a view. 

Anyway, have you thought about what you are going to do now ?🤔😥

Hi, maybe need to try to contact eCOGRA and maybe MGA one more time and see where it goes. Probably nowhere but what can do.

Hello. In my opinion, if you try, you have nothing to loose right now.