YoApuesto Casino - general discussion

If you want to discuss anything related to YoApuesto Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

TO START THE VALIDATION PROCEDURE IT TAKES WEEKS, IT'S BEEN MANY DAYS SINCE I SENT MY DOCUMENTS AND IT IS STILL IN THE VALIDATION PROCESS,

DOES NOT HAVE LIVE CHAT.

YOU SEND EMAILS TO THE SUPPOSED SUPPORT, THEY NEVER RESPOND TO YOU.

Hi, so how long does the whole verification process take? The casino hasn't commented at all on the documents you sent them? The fact that they don't have live chat and don't even reply is not nice and I understand why you are upset because I would be too. We give casinos 14 days to resolve player verification and if they don't, then you have the option to file a free of charge- complaint with us. 

If that time has passed, go ahead and our team will try to help. 

I'll leave the decision up to you.

The verification process has been going on for more than 7 days and I still haven't received a response from any server or customer service staff.

much less signs of any change in my account

It is absolutely true what my countryman says, my account has been open for more than 15 days and is still in process, I sent my official identification and after 1 week I attached my passport, in case there was any detail with the above, NOTHING! I also sent an email, they still do not respond anything. Not even for service, they do it... VERY BAD START.

Did you send all the documents needed, though? Have you tried to contact the support regarding the verification to ask perhaps what is going on?

I hope you will be able to get some answers, and if not, our complaint team is here to help. Just let us know, please.

Do I understand correctly that you are waiting for your account to be verified?

Is there any news regarding this now after the weekend, perhaps?

Please provide some more information about the situation and in case you need our help, we'll be ready to step in.

No, nothing new.

I attach the evidence, and confirm that I have not received any response, for the minimum

Please let us know if you'd like our complaint team to get involved and hopefully help you with all this.

We'll wait for your reply.

yes I'd like to

On October 19, I sent my documents for verification and today's date still says validating. How much longer will it take or will it no longer apply?

So, if the issue still persists, please file a complaint here with our team where you describe it well, and we'll try to help you out.

Follow this link, please, and let us know how it goes.

Have you tried to contact the support regarding this?

Try to find out if they are able to get this answer to you and let us know, please, if you need our help.

We'll wait for your answer.

I already sent an email but they didn't respond.

Okay then. If you are in, just file a complaint, please, so our team can have a deeper look into things, and hopefully together we would be able to solve it out.

THE ONLY AVAILABLE MEANS TO FILE A COMPLAINT IS VIA EMAIL, AND IT DOESN'T WORK!!!

I HAVE ALREADY SENT MORE THAN 5 EMAILS...

AND ABSOLUTELY NOTHING IS OBTAINED, NO KIND OF RESPONSE, SINCE 10/16/2024 WHEN I SENT MY DOCUMENTS AND UNTIL TODAY 11/05/2024 I HAVE NOT EVEN RECEIVED A RESPONSE THAT MY SENT EMAILS HAVE BEEN RECEIVED.

OF COURSE I SENT ALL THE REQUIRED DOCUMENTS AND THE SPECIFIC WAY OF WHAT SHOULD BE DONE, THE ATTEMPTS TO COMMUNICATE WITH "SUPPORT" ARE TOTALLY NULL, THE ONLY AVAILABLE MEANS TO DO SO IS THROUGH THE EMAIL THEY HAVE ON THE PAGE, TO WHICH I HAVE ALREADY SENT MORE THAN 5 EMAILS AND I HAVE RECEIVED A RESPONSE FROM ABSOLUTELY NONE OF THEM.