WinLegends Casino - general discussion

If you want to discuss anything related to WinLegends Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have made a deposit in winlegends casino 80 euros, they have charged me from the bank and it does not appear in the casino, after speaking with them via live chat and email they did not tell me what is going on?What should i do?

Sorry to hear that,

I guess that the casino has to check it out with the payment provider, and you should do the same. What payment method did you use?

Thanks for the reply. I did the deposit via visa .I dont know what to say

Then you should contact your bank to make sure that the transaction has proceeded.

Can you do that?

The casino site isn't the worst you can imagine

No, it is not the worst. Bur, still I would choose a casino with a far better score. 🙂

Hello there, how are you faring?

Has the problem been solved? 🤞

no...my bank told me that the transaction was ok from 04/12...and the reciver was a book and audiovisual company...winlegends is a legend for me

now they dont even reply to my emails

I'm sorry to hear this!

in case the withdrawal is missing, casinos usually have to reach their payment provider and let this company investigate. Sadly, this investigation can take quite some time.

I do not like the fact, that you're being ignored though. How about submitting a complaint (click or tap here)? We will try to help you.

they say that they did not receive the transaction. how is this possible?i sent them the code of transaction, a document of my bank. is it possible to be at their site, make a deposit via visacard and my money go somewhere else?

can you inform me please what company is Reserved Training?thats the company my deposit went!Sorry for my bad English

Sorry, I can't explain hence I do not know what happened.

It is not an exception that deposits go to different companies. The 3rd party payment provider usually takes care of several casinos or groups and then distributes the funds accordingly. Each group or casino can have an assigned special company for that.

You are not the first player to mention that the recipient is quite different from the casino owner. Sadly, I'm not the proper person to explain how this works in detail.

(Tip, you can write in greek, just set your language preferences to greek, and I will be able to read an automatic translation)

ok! thank you Now what I have to do is request a transaction dispute on my visa

Think about it, being on a site putting in your details for a card transaction and then being told that the money didn't reach them. Funny things

No problem 😉

I would do that, just not sure whether the casino lets you play after you take the money back from them.

I would wait for the casino to investigate because it is usually a longer run with lost deposits.

If you however don't care to play in the casino anymore, go ahead.

Kindly let me know what you think about that.

Honestly, if I'm not mistaken what we called a "lost deposit" is among the most frequent topics in the complaint section 🙁. It happens too often.

I filed a challenge to the motion. I am waiting for a response from the bank.