Winfest Casino - general discussion

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I always paid well. Won €500 and requested a payout. Account closed immediately. Lock of Orion.

I didn't know anything about it and verification is sufficient if a payment is requested, the chat wrote. Meanwhile again and again to chat it is in progress...should I get my deposits back 215 euros what about the rest? I'm considering unlocking and don't know where the lock comes from. Can someone help

Always the same people in the chat, chris andre and Gaby. Accounting is processing it and you don't have any information to write, but that the 215 euro stake is paid back? Also that all players now have to be verified immediately and many such cases are now a concern! All very strange. I have a copy of everything via email and chat.

I want all my winnings! I will also have myself unlocked and see who got how the lock came about. The casino can't just cancel my winnings? That's not serious customer service. Please tell me what I can do. Thanks very much

Hello there,

My first concern is the casino doesn't accept players from Germany, plus VPN is prohibited. But it will wait for now.

Let's focus on the issue now:

Can you access your account?

Has your account been verified? As the casino explained earlier they are occupied due to many submitted requests.

When exactly was your withdrawal request submitted?

Let's try to be calm, it doesn't actually matter what you want, the first verification process is usually the most time demanding.

Kindly answer my questions so we can move on.

Casino has a German license

I'm blocked that was determined during verification.

Verification was accepted only for the account that was closed due to the ban.

I'm supposedly on the payout list.

I am supposed to get my deposits of 215 Eiro back, but I would like information from my account about what will happen to the remaining balance.

Unblocking is not a problem from an economic point of view.

I have often asked the casino for verification, but it is sufficient for a payout.

I want to know what to do now. Chat calms me down, it can take a while... as I said, I don't know anything about this ban.

15 years ago we let ourselves be locked in the Casono because of my mother-in-law's gambling addiction.....

Winfest is now instantly verifying every player now!!!! They accepted my deposits every time.

Thank you for your feedback and help.

vs

I'm sorry, but I do not understand all the details.

Would you for once, describe the whole issue linearly, please?

Mention: How many accounts do you have? Which one is banned, and so on?

Thank you.

I have an account

I am blocked or my account.

The casino didn't do any verification even what I asked for.

Sufficient if I request a payout. I have now done this. 510 euros profit. Verification now worked and lock too. About 15 years ago I let myself be blocked in the casino, this is now taking effect because of the new change in the law.

I have now applied for a lock at oasis to be unlocked.

The casino also knows it made a mistake and is dragging it out.

Now almost 10 days. I don't just want my deposits, I want my full profit. If necessary, I'll wait until it's unlocked.

My only concern is that they will cancel my credit.

Winfest really takes its time.....

Where exactly did you get banned 15 years ago? The new laws only apply to online gambling. If you let yourself be blocked somewhere 15 years ago, that can't actually have any influence on today's laws. Since 15 years ago online gambling was not relevant at all by law. I am also at Winfest and was able to verify myself on request without any problems. This is my most important personal rule: first verify, then deposit. I don't care how good the casino is rated.

hey

Yes, I know that now. However, winfest did not verify it, even after asking.

Well, when I made my first payout, they just closed my account.

My mails only with chat and I'm stalled.

I emailed the unlock to Orion today. The chat writes that 215 euros will be paid back to my paysafe account. Payout only in the way that was deposited! I don't quite understand that either!

300 euros in case you don't want to transfer the whole amount to me then write Chris from the chat to cancel it.

However, I don't want to accept that.

Not a single response from one of my emails....only after a request from the chat that it takes time and there is no information.

That's not customer friendliness.

What shall I do now? Waiting for unlock?

Vg Andrea

I was supposed to get an email earlier this week according to the chat.

Me supposedly on the list ;,)

Everything strange.

Chris Gaby and Andre and only 1 in the queue at a time. I'm greeted right away and again and again they can't tell me anything because there's no information from accounting.

Now I got an email that I would get 145 euros payout.

How the amount is made up and what happens to the remaining credit, no information.

I'm supposed to sign something in English, probably a waiver, I won't do that.

I hope that the full amount will be transferred. 12 days ago, all very slow.

I really hope that I can write something positive about the casino.

Verification is now done immediately, at least the casino has learned something.

My unlocking has now been requested, unfortunately I didn't know anything about it!

Now it goes on, what do you think, do without the rest? what happens to it You can't credit me with any amount!

Best regards

Hello there.

I'd say, it would be better to cooperate with the casino because it's important to get your winnings out first.

Not sure I understand the part containing the "waiver" correctly, so feel free to advise me.

In general, I would slowly suggest a complaint to you.

This article explains how it works here.

Yes. I have now written one last email and also made it clear that I will then submit a complaint to the appropriate authorities.

I got immediate feedback that it was being processed again at full speed.

Let's just wait.

However, in the event that I do not receive an answer to my questions and also the transfer of the money, I will make it public.

thanks for your feedback

Fair enough.

Just while I mentioned the complaint I actually meant through our resolution center.

This article should explain how it works.

According to a good casino score, I believe there's a good chance we will help you much sooner than the official authority would do. Have you ever tried to contact the licensing authority before? That's usually quite a time-inefficient process.

Hopefully, the complaint won't be necessary.

Hello. I would now like to lodge a complaint.

Casino guru could probably help me there too.

Winfest is unable to answer me what happens to my account after unlocking it.

winfest wanted to pay me 145 euros without justification or in English. I think a disclaimer. Profit or credit is 500 euros.

Only always written by the chat that it is in progress.

Thought Winfest would be serious

I'll just wait and see.

An email is supposed to come later today. I hope that, due to the complete incident, casino will be accommodating and wire me my money.

If not then I will take action.

Ok.

So, in case you need help - you know where to find it.

Let me know whether you get the money, please.

Understood.

Fortunately, Winfest informed me yesterday that my entire balance will be transferred to my account. I'll wait and tell you then.

vs

Hello. Money has been transferred.

Winfest but serious and a good casino.

It took a while but everything is fine now.