Wild Robin Casino - general discussion (page 10)

So, do I understand correctly that you have been trying to verify your account for over a month?

That is way too long, for sure.

Before you do anything, though, perhaps you should try filing a complaint here, which is completely free of charge, and our team will do everything possible to help.

When exactly did the verification start, and have you already sent all the requested documents, please?

I already sent all the documents by email and by APK and they say that documents are missing. I'm sending you sample photos. The photo says verification ok, you can now play.

I've managed to make 3 withdrawals of €1000 each, a total of €3000. For the last withdrawal, I had to file a complaint because they didn't process it; they finally did it 3 days later.

and they wouldn't let me withdraw anymore

Now I understand it better.

Our complaint team will investigate the whole thing then. Please watch the timer on your complaint, as we have many complaints coming in at this time of the year.

Have you ever received any explanation from the casino regarding the missing money, though? Why don't they process the withdrawals?

IF THIS IS THEIR ANSWER, IT'S THE USUAL ONE

Dear Jorge

Thank you for contacting our Customer Service team.

We hope this email finds you well.

We sincerely appreciate your attention and the time you have taken to contact us. Your interest and trust are very valuable to us, and we are here to ensure you receive the best possible assistance.

We recognize the importance of completing this process smoothly and sincerely appreciate your patience during this time. To facilitate the verification process, we ask that you provide us with the necessary documentation to process your application.

Please note that the documents required for verification must be uploaded exclusively through our website, using the Document Verification Service. This can be found under "Settings ⇒ Verification" in your account.

Thank you for your attention. We understand that this process may be a little inconvenient, and we appreciate your understanding and support in advance.

If you have any questions, please feel free to contact us by email at [email protected] or through live chat.

Sincerely,

When did you receive this email, please? Does it mean that some documents are still missing?

They already have all the documents sent by email and through KYC

He always gives the same answer. My lawyer says I'm the victim of a scam, and I'm waiting for a response to see if you can resolve this before I take legal action and seek compensation for psychological damages. Here's the evidence that it was sent.

Please also make sure to answer all the questions our first responder Veronika asked you in order for the complaint to move forward.

I received this email on 12/18/2025 and it means that documents are still missing.

In that case you need to provide everything that they requested. Right?

I keep telling you the same thing, it's been sent by email and chat, what more do you want? I can send a blood test because if I'm here it's useless. I'm going to take legal action, but I'm not going to waste any more time.

First of all, please try to calm down. I am only trying to help.

You said that the last email was sent to you on the 18th of December. Right?

Have you sent everything they requested at this email?

If everything

The same thing happened to me. They let me withdraw three times, but the fourth time they said I had to verify my account. I sent documents, but it never got verified. They're scammers. I've seen several forums with the same thing. In my case, they stole €11,000 from me.