Wild Robin Casino - general discussion (page 9)

Hello Roberto!

I would like to give you some critical advice: since you have already been contacted by scammers in the past, please stop posting your email addresses here on the forum. This is exactly how to ensure someone will try it again. No, emails outside the complaint thread. Shall we have a deal, please? 🙂

Now, if you need to contact Matěj, send the info via email, or add a post to your complaint, please.

I sadly can't promise you any deadline, but you can always describe the events in the complaint thread so even the casino can see it and say that you will proceed with the next step upon mutual discussion in the complaint thread. To me, it sounds very reasonable. How does it sound to you?

Thanks for the advice dear, I'll be more careful 😉

Much appreciated; I'd hate to see you in trouble! 😉

After several weeks of communication and verification, my Wild Robin account was finally reactivated.

I successfully completed the KYC verification and have already made my first withdrawal of 500 euros, confirming that the account is fully operational again.

I would like to thank the entire Casino Guru team for their professionalism and expertise at every stage of the process—from the first complaints team consultants, through Tomas, to Matej, who carefully and helpfully handled every detail of my case.

They were really good, competent and serious, and without their support I probably wouldn't have resolved the situation.

I'm still waiting for the accreditation, but so far everything is going well.

In case of further delays, I reserve the right to open a new complaint.

– Roberto Cavolina

⚠️ Attention ⚠️ Players from Germany ❗️❗️ 256 negative vs. 5 positive reviews on other platforms. My experience:

Problems with Wild Robin Casino

My first payout was no problem. Now I've been waiting for 400 euros for two weeks. All I get are excuses, and in the chat I'm talking to an AI!

I'm not familiar with these kinds of problems. Apparently, I'm not the only one experiencing this issue, as I've discovered. Waiting times of four weeks or more! Let's see how things go for me! I've set a deadline, which expires today. Wildrobin is unfriendly to customers and doesn't adhere to its own terms and conditions. Support is just stalling – a delaying tactic.

Today, November 4th, 2025:

To date, the promised winnings payout of 400 euros has NOT been paid out by WILDROBIN.

I no longer believe I'll receive a payout. The deadline expires today. I will continue to provide updates.

Hello and thank you very much.

I read the post. Therefore, I can sadly confirm that this casino is experiencing delays in processing payments for players, particularly those from your country. Yes, many others have reported that.

I suggest you read this little guide and then decide whether you are ready to take that step:

https://casino.guru/guide/complaint-resolution-instructions 👈👈

Two weeks is a long time, and I understand your frustration.

Unfortunately we solved the problem of reopening the account and so far everything is ok, but after I requested new withdrawals, they are again delaying the credits, always saying the same things, because they have a very high number of requests.

I'll wait a few more days and then I'll be forced to reopen a complaint.

I'll keep you updated

Hey. I am sorry there have been some delays.

Do I understand correctly, though, that the casino still hasn't paid all of the amount from your already resolved complaint? 🤔

Or are these some new withdrawals, please?

Hi, the complaint about the blocked account has been resolved as they allowed me to reopen the account with another email, all the funds were transferred regularly so everything is in order.

Following this I made withdrawal requests based on my profile so 500 euros per day for 3 days so a total of 1500, the days have already passed for the credit which I still have not received, I wrote to support and also via chat and they answer me like the previous times that is, there are delays in payments we are sorry etc etc, I would not like them to do like the other time where I have to wait more than a month c

I understand now; thank you for the explanation.

So, in case your withdrawals are not moving forward, please submit a new complaint, as it is related to a different thing than the other complaint was. Right?

Just keep in mind the 14-day time period, please. We won't be able to intervene any sooner, unfortunately.

Ok now I'll wait a few more days and then I'll open the complaint

I wanted to give an update, the first three withdrawals have been successfully credited

I'm glad you received those.

How much more do you have, though?

Hopefully, it will go smoothly now, and it won't be necessary for you to file a complaint. 🤞

Thank you dear, just one more small part and then all the funds will have been credited.

Great. We'll wait for another update from you then.

Good morning, how many days did it take you to make a withdrawal? Last night I made 3 withdrawals with how much was 500 euros. I spoke 3 times in live chat and I am told that the account does not need to be identified at this time. Please tell me that I will get the money quickly because with all this I am reading, I am getting stressed.

Hi dear, I can assure you that you will receive the money. As for the crediting times, they take it very slowly but in the end they will credit it to you.

Live chats are a waste of time, write to support and if more than 20 days pass I recommend you open a complaint directly here, you will see that a tutor will follow you and unblock the situation.

Don't worry, the casino is reliable, it just takes a bit longer, then it depends on the case.

Thank you very much ❤️ Just 20 days is too long for a withdrawal, I've read too many complaints, I can't understand why the casino isn't doing anything to solve this problem since it doesn't give the money to anyone else either.

Hi, I see that another player has already advised you. I also know from what they write that it sometimes takes longer for the casino to pay you your money. 

So patience will be important at this time. 

We give casinos 14 days to pay you, and if nothing happens, you can file a complaint. 

I also see that verification is not necessary, so we'll see if just waiting will help. 🙂