Wild Robin Casino - general discussion

If you want to discuss anything related to Wild Robin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good evening, I won 3500 euros on wildrobin, I got the first 1500 normally with three consecutive withdrawals!

Then I made the next 3 withdrawals of 500 euros each, I started the process on Saturday, January 25th and completed it on Monday, the 27th of the month at midnight. As soon as it dawned on the same day, I logged into my account and they asked for verification, I uploaded my driver's license, front and back, and a selfie with the license.

and the system told me we don't want anything else, on Thursday January 30th they asked me for proof of residence and I provided a landline phone bill. Also a selfie showing me holding my driver's license and the casino in the background of the computer which I did. On Saturday February 1st, not receiving any information about the progress of the verification, I contacted the casino's live chat since the they never answer and I asked about the progress of my verification and they told me that I have to provide the front and back of my debit card with which I made my transactions with the casino and a proof of payment of the transaction I made, which I uploaded!! Today, February 3rd, having not received any information, I contacted the live chat again and they told me that now they want my entire debit card statement for the month of January. And I ask why they didn't ask me for all the documents together from the first day because I would have to constantly ask if everything is okay and the answer each time would be a new document (if I didn't ask, no one would bother). How will I manage to get my money, who tells me that they won't ask me for dozens of more documents until I get frustrated and give up! From what I understand, this is their goal!

When they take our money, they take it without hesitation and when it's time to pay us, we experience all this madness. I should note that I am legal in everything and any proof I need to provide, you can simply ask me for it!!

You are right here that they should really ask for all the documents, and that way the verification would be faster.

I am glad that you hold up, though, and that you were able to provide everything they asked for.

Is it all done now? Have they confirmed it?

Hopefully soon you will receive your money and not worry about the KYC anymore. Right?

Yesterday I sent the January statement for my debit card as well as my debit card front and back, and I have already sent it back. The photo is clear and crisp!!

Good evening, I went back to the casino today and at the verification point they asked me again for my January debit card statement and when I asked them why they wanted the same document again they replied that it had to be in pdf format and I told them the file was downloaded from the bank's site in pdf format and the answer was we can't help you otherwise an email will be sent to you from support. Of course I don't expect anything from support because they haven't answered any of my questions in so long. Also for the third time they asked me again for a photo of my debit card, front and back. And the new thing I learned in new conversations with the casino's live chat is that they also want my January paysafe statement since I had made a deposit with it. I would never have learned this with paysafe if I hadn't been constantly sending messages to their live chat. Below I am quoting the statement that I have sent them so that you can see that it is in pdf format and also the photo of my card so that you can see that it is a joy and they themselves have asked for it 3 times.

I tried to upload the statement here for you to see and I'm not succeeding. Can you tell me how to upload it for you?

my post is not in the complaints discussion with the title I entered and you brought me here to the general discussion and with another title. The topic will not be expanded here because no one sees it!! yesterday within 3 minutes I had 77 views and now it says 62 stuck (I ask kindly)

There is no need for you to upload anything here.

Also, be careful what you post on the forum, as it is not very safe, for example, to post a picture of your card.

That is why I hid it just in case.

I have moved your post here to the casino official thread. We have many times the casino representatives active on our forum, and this way there is a big chance they could reply here.

Let's go back to the issue you experienced. So, the verification is still ongoing, and the casino makes it somehow difficult for you. Right?

I can only suggest to fully cooperate, of course, as you have done, as I can see from what you're saying. And then, if you really don't see a way to have this all done, you probably should file a complaint here so our team can intervene and hopefully get everything done.

If you decide to submit your complaint, please do so here and describe the whole situation well.

You are right, today I discovered that I should have submitted a complaint request and not written here, but thank you very much. I will open a new post in the complaints this afternoon.

Yes the problem continues there is no progress whatever I upload them they ask me again and again!! How is it possible that I send them the statement in pdf format and they tell me to send it again in pdf format!! This is pure mockery

Our complaint team will investigate the whole matter and hopefully get in touch with the casino regarding all this.

Please wait until we review your complaint and inform you about what to do next.

Thank you very much, I submitted a complaint yesterday afternoon and I am waiting for your processing!! Good luck!!

This is not the end, however. 🙂 We will be happy to track your progress even here on the forum, so make sure to keep us posted, please.

Thank you very much, sincerely. I hope there will be positive developments and of course I will keep you updated on any new developments. Good luck with your valuable work!!

good evening and again people will go crazy. I opened an account at their casino on January 11 and while I have sent them a statement of my bank account for the month of December NOW THEY ASKED for a 3-6 month statement. Is it reasonable???? Do you allow this??? Am I unreasonable???? please tell me

See what they ask for and when I opened my account with them.

I don't think it's that unusual and sometimes the casino asks for a bank statement where a longer time period is indicated. I would cooperate and send them what is needed to withdraw the money. You can't do that without being verified. 

So I believe everything will work out if you go through this step successfully. 🙂

Good morning, my withdrawal is being delayed, but I noticed one thing,

My card is a postpay evolution, which is a mastercard.

I used VISA to withdraw. I usually have no problems with other sites, but I wondered if it could be a problem to have chosen VISA instead of MASTERCARD to withdraw. What do you think?

ps. At the time of the last step of the withdrawal, when I have to click on withdraw, the selected card was obviously the same and only one with which I deposited and with which I registered. I just used another circuit whose differences I did not know

Thanks in advance