22 hours ago
Well, I think that players who have self-excluded shouldn't be receiving this kind of material about bonuses and so on. On the other hand, this isn’t the first time I’ve seen this happen at a casino, so I’m not sure how these emails or messages are sent out. Maybe they go out to everyone registered at the casino, or to everyone who subscribes to a newsletter or wants to receive updates. I’d probably check to see if that’s the case. If the system can’t detect it, then I think that might be the cause.
22 hours ago
i understand but reopening the account after closing it due to the gambling problems without the knowledge of the ex Player it is not the good practice at all.
