Wild Robin Casino - general discussion (page 12)

Tomas told me he'd look into it, so I hope it will be taken care of soon. 

Thank you. Indeed, Tomasz was so helpful that he didn't help at all. He extended the deadline by another 7 days. Before I filed a complaint with you, I studied the exact same case with Wild Ronin. The casino guru helped immediately. Tomas now explains that the casino has 30 days for a refund. According to whose rules? Because in the previous case, not handled by Tomas, there were no such deadlines. I have to wait until May 3rd for my money, whereas I filed complaints about many Ronins on March 27th. That's more than a month, even according to the rules he specified.

https://casino.guru/complaints/wild-robin-casino-player-s-account-closure-request

I'm trying to help you, but this just puts me in a situation where I have to keep repeating the same thing. Please stick to what I wrote in the complaint; I don't have anything else to say. 

I know, and I absolutely didn't mean to put you in this situation. I simply don't understand. Why some specialists can respond and help while others can't. Please understand me too. I've been trying to get help since March 27th, and I've gotten nothing but the question, "Has the casino paid the refund?" I have the impression that Tomas is simply dismissive of my case. Yesterday, after your intervention, he opened a case, and then it was extended for the fourth time until May 3rd. No one has even contacted the casino. So I apologize for being bitter, but in my opinion, since March 27th, the deadline has been extended, and asking the same question four times when the "resolved" option is available is probably not helpful.

We sympathize with you, and I know how you feel—I’ve already said so. Unfortunately, I have no influence over moving this forward any faster; you’ll just have to be patient and wait for Tomáš. That’s the only advice I can give you, since I’ve already asked him about it, and you received the answer that although it has been delayed, I believe this is the last time. Believe me, I’d rather it were faster, but I don’t know what else to do about it.

I hope you understand.

It passed more than month. Still I did not receive the refund. Still Casino guru as well did not turn to Casino.

We're waiting for the casino to reply now. Please hang in there.

i want to give you the update. Sińce 27.03 nothing happened- almost 2 months passed and still my refund was not proceded. I gave 7 times my bank details. Today I received the same message as i received on 27.03 and the proces starter again. Avoid this Casino. They are Scammers.

I see that this still hasn't been resolved. So Igor asked the casino directly why they keep asking the same thing. I hope the casino will clarify this.

Hello have problem with withdraw from WildRobin casino waiting 13 days for withdraw have 3 on row. All respond from support@WildRobin.com ale same respond and chat to. My account have 100% verification and still waiting. Can you help me please

That's a long time, for sure.

May I ask if you have ever withdrawn from there before?

What reason for the delay did the casino give you, actually?

Please submit your complaint here so our team can investigate the whole matter and hopefully help.

Will you try it this way?

Good afternoon,

I'm writing here because I've been playing at this casino for days. I made a €5,000 withdrawal (well, the VIP manager did it) and I've been waiting for over 20 days. Every day (when they answer) they tell me, "Yes, yes, we're working on it..." They always make excuses... and according to their website, the transfer can take up to 7 days... and I don't know what to think anymore. I feel scammed. Can anyone help me?

thank you so much

Hey, we'll definitely try to help you. Do you know why your withdrawal is taking so long? Did the casino give you any specific details beyond just general answers?

But in order for us to help you, you need to file a complaint. That's the most important thing right now. Can you do that?

Good night,

They're not telling me anything concrete; the VIP manager just keeps saying they're handling it and putting pressure on the department… now they haven't responded to my WhatsApp messages or emails for days. I can file a complaint.

thank you so much

If you're not getting anywhere and are just waiting, I'd file a complaint too.

If you get an update, be sure to let me know.

Very poor service after withdrawal request. The houserules says maximum 3 working days, more than a week past due.. when you talk to the chat at first you might think what a friendly Guys, but since 23-06 I get the same answer everyday and promises that I would be handled very soon. Due to a large sum of withdrawals it got delayed, they make millions and can’t even pay 400 euro???

the support email wich they advertise with is not even responding for days, what a support … very unpleased with this casino

I'm sorry to see that, for some players, the quality and speed of the withdrawal procedures have not changed much. Browsing this thread makes me feel that the casino has a few things to work on, and I hope you won't have to wait any longer. Yet the previous experiences are not very positive regarding that, what do you think?

I had my WildRobin account permanently closed on December 2, 2025. The casino confirmed this closure to me in writing. At the same time, I explicitly requested to be removed from all email and marketing mailing lists because I no longer wished to receive any further messages or promotional offers, especially those related to my gambling addiction.

Despite this clear request and the confirmed account closure, I continued to receive notifications and marketing emails from this casino. In my view, this contradicts the provider's own privacy and contact policies. Precisely because I repeatedly asked them to stop, such messages should no longer have been sent to me.

These repeated emails triggered me again and tempted me to gamble. As a result, I later deposited more money and lost €390. Therefore, I demand a refund of this amount and a comprehensible explanation as to how this renewed contact was possible despite my account closure and my explicit wish to no longer receive any marketing or promotional emails.

I would also like to ask the forum for support, assessment, and advice on how best to proceed in this case. Experiences with similar cases, suggestions for next steps, and assessments of how best to justify my claim would be particularly helpful.

Hello, I guess my response is going to be the very same as the one I just sent you in the other thread. Please read that and decide. Thank you kindly.