Wazamba Casino - general discussion (page 21)

I can totally understand you being upset, because I would be too if it lasted a month. But it is important not to do it if the casino doesn't give you a cancellation of a withdrawal, because that will reset the time and start the counting all over again. That's just a small point to everything. 

However, I saw that the casino has been contacted by our team so I hope there will be a solution.

Hello, I made a withdrawal of 500 euros which was canceled today.

In the end, there were only 100 euros left in my player account and the 400 euros are gone.

I urgently need help to solve this case.

Hello,

I think now is the right time to ask the casino about the missing balance. You see, we have no access to further information about this problem, so it is up to you to find the details; we can then discuss them here.

Usually we ask players whether they accumulated winnings with or without bonuses, whether the account has been fully verified and if they have ever successfully withdrawn from the casino.

You can see that in the complaint too.

I'd say we can start with that. Plus, add the casino's explanation of the events, please.

Thank you.

Hello, I have already spoken to the casino and the money was supposedly refunded to my balance. Another employee told me the money was successfully paid out.

Now I don't know which information is right for me...

That's a surprising turn of events. Thank you for the update. Now, how can we work with this information? I guess you have not received the payment yet. Can you check that with your payment provider? Just to be sure, you know.

Could you please let me know your current casino balance? Has it changed, as you said? Or was that what the other guy told you?

I don't have it in my account at the moment.

It has not been paid out yet.

I currently have €100 in my casino account waiting to be paid out, even though it was actually €500, which the casino canceled.

Oh my!

Thank you for both screenshots.

So, actually, none of the provided updates fits the reality... that's just an amazing experience.

Sometimes, my Mastercard transactions take a few days to appear in my account. I think it would be beneficial to ask the support team again and possibly confront the worker with the information that was provided earlier.

Someone has to be able to explan that.

Still no result. Money was supposedly paid out.....

But nothing has arrived in my account yet.

Hello!

I am not sure how to get to the bottom of this. What about some transaction ID or anything else supporting the "we paid you already" version? I guess that would be far too easy...

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Hello, did you get your money? I have exactly the same problems at the moment. It's unbelievable. Please tell me how it went for you.

Hello, I have been waiting for 10 days for my payout from Fun ID that I won at Wazamba. I have now sent 7 emails and over 30 individual documents, each time they claim that I have not received anything or that the payout will be ready the next day, but then they ask for the same documents that I have already submitted. This has been going on for 10 days, every day the same thing. I have sent all possible documents that can be sent, but the next day they keep claiming that something is missing. I really need help, I have never experienced anything like this before. Please help me. I can gladly provide you with all the evidence, chat logs, etc., and prove everything. I have saved everything. At your request, I will show you what you want to see.

Hello, I urgently need your help. I have exactly the same problem, only in a partner casino (Wazamba), and Fun ID has not paid out for 10 days and keeps asking for new documents and then later claims that they never received them. I have now received over 30 different documents and still have not received any money. Sometimes they claim the money will come tomorrow and that I do not need any more documents. The next day it starts all over again and they ask for the same documents that I sent them before and this has been going on for 10 days. This has never happened to me in a casino before. Please help me.

Please let me start with a friendly suggestion here, which is that if you write about this issue all over the forum, it won't change anything. Only whenever you submit a complaint here and give a chance to our team to investigate the matter, and if you fully cooperate, there hopefully will be some movement visible.

So, if you want our help, here's the link for you where you can file a complaint, and we will look into it as soon as possible.

Did you lose the 400 Euro by playing or was it just gone? What does support say about this? Sounds a proper scandal.

Dear audience.

I played at Wazamba Casino. I deposited six hundred thousand forints on July 14th.

I played a strategy game on a strategic basis and requested the bonus but I didn't get it because I'm on level 2, but that wasn't the case because I'm on VIP level 4.

They gave it to me when I wrote to them that I was going to take legal action.

Then they gave it to me the next day, but even here they tried to trick me into saying that I got it the day before.

I am constantly being misled about my case and have been blocked from everywhere and I am not getting any answers.

Because I didn't get the game by the rules.

I asked them to give me their game license but they didn't send it.

They behaved in an aggressive and misleading manner towards me.

That's why I filed a report with pagcor because I didn't know where to turn.

They sent a notification today that they had forwarded the report to the authorities.

Can someone help me with what to do in this situation?

I am Hungarian and I have evidence against wazamba.

Thank you for sharing your concerns with us.

From what we can see:

• You deposited 600,000 HUF on July 14 and played with a strategic approach.
• The issue you raised relates to a bonus and your VIP level. Our records confirm your VIP level as 4, and the bonus was granted according to our standard procedures.
• Communication with our agents shows that all previous requests were closed and there are no open cases on your account.

I understand that you feel misled or that you were deprived of potential winnings, and we take all feedback seriously. However, if the casino has not withheld or blocked any funds, it is difficult to take further action. The feeling of missing a bonus unfortunately does not constitute a financial loss.

Hence, if you already complained to the regulator, I expect its final say in this.

Is Wazamba Casino licensed in Hungary or where is Wazamba Casino licensed because Wazamba did not tell me until I asked them to inform me about it.

And they just said that I can only complain to them, there's nowhere else I can complain.

You told me today in the other thread that you contacted its licensing authority. I'm sorry, but it is really frustrating to communicate with you.

It's licensed under "Comoros (AOFA)," and in my opinion, they won't help you very much.

Dear Radka.

Don't be sorry if I worded it wrong.

I didn't know exactly where the Wazamba gaming license was, I thought I wrote to Pagcor and they forwarded it to the police and the investigating authority, which I sent to Pagcor because Wazamba casino didn't specify who the gaming licensing authority was.