Vulkan vegas account lockout

I made my account and sent the kyc verification for them to analyze, in this case the account I put to withdraw the money is from nubank, and as I don't have an email, I just created it, my account is in my wife's email francyele., and that they could confirm with the bank itself, I put 50 reais, receive a bonus and get some money, when I went to do the kyc verification, they asked for proof of payments and I sent payments I made to my mother-in-law Fabiane and payments I made to the casino itself, and they blocked my account claiming that I used third-party data and at no time did I use anything, I just sent things they asked for and my account is in my wife's email, instead of them notifying and asking to change account or create an email in my name, they blocked my account with my money there without even notifying me, I needed this money because I deposited my only money there, and I'm complaining to them sending. those of third parties and I never used anything from anyone, just my bank that was not in my email but was in my cpf and everything.

Hello,

Sadly, it seems that you violated the basic casino rules. Play only through your own casino account and use only the payment method associated with you. Otherwise, you won't pass the KYC (Know Your Customer) verification process.

You may have done it in goodwill, but this is forbidden.

Setting up an email takes only a few minutes nowadays. You should also keep in mind that if anybody from your household plays in the casino, you should ask the casino whether you can play as well. Many casinos forbid accounts within the same household.

But that of many accounts playing at home was not explained and talked about at any time, and I didn't violate rules, because I was playing like this for about 3 days, and I checked kyc about 2 days ago to block my account, however when I deposited I already deposited it through this account, the email is my wife's plus the cpf and mine, and the account name is also in my name, it was only in her email because I didn't have an email they blocked my account out of nowhere without any warning , I deposited my only money there, and they gave no notice of anything

So I think if I were to block this account, I would block it when I deposited, right? Why did you only block when you decide to take the money? Why didn't you notify me before I deposit or reject the payment? Funny

Here at home, my wife and my mother played another casino together, and I made the account the same way and before blocking they warned me, so I made the email with my name and made another account with my name. , and they accepted me and accepted my account, everything is ok, but in vulkan vegas no one warned me, so much so that they let me deposit money play for a few days to get money and try to withdraw for the bad

It's forbidden to create multiple casino accounts from the same household in many casino. If there's a casino that specifically warned you, we can only praise them for it, but generally speaking, casinos start checking multiple accounts not when you deposit, but once you ask for you first withdrawal. That's probably what happened to you.

I understand, but I was not aware of it, and now I deposited my only money I had and I raised 550 reais in it, and I needed that money, I didn't know about this account business, and I really wish I had been alerted before because I send a message saying that I need money etc they don't care what I'm talking about

I'm sorry,

but if you had created the casino account by yourself (as you should), you would be advised to read all those rules. By creating the account, you accept all those rules.

I can imagine that you were not aware of this before, but sadly it is all stated in those terms and conditions. As Daniel mentioned, casinos do not check accounts immediately after registration. 🙁

Please keep this in mind.

But they had to at least refund my money

Hello,

sadly, I got lost in all those information. I will wait for an update through the complaint. I do not want to provide false information even unintentionally.

Please, give Nick semo time.

Hello, I wanted to ask on what basis VulkanVegas can block an account for having, for example, a duplicate account. Does the same personal data have different accounts give grounds for the club to block them. What type of proof must a casino have when blocking an account? Because knowing someone's personal data and setting up emails, you can create multiple accounts without the owner's knowledge.

Well, I would say it does not matter whether you create duplicate accounts using your real personal data or register as your own brother. The point is only one account is allowed per real person. 🙂

Once you submit withdrawal request you must pass the KYC (know your customer) verification, as the name says, it allows the casino to verify your identity. How likely you are to aquire, someone elses ID, debit card, utility bills, bank statement all at once? Bonus abusers or bonus hunters hire players to "play for them" using the hunter's funds - also strictly against the rules. 🙂

Care to explain what are you dealing with in Vulkan? What seems to be the issue?

Hello. I understand the regulations and it says that you can only have 1 account in the casino. The case does not apply to me. This is the situation. The girl has never played in the casino. She was arrested for 9 months. and won money. She submitted kyc documents and the account was blocked. What it turned out was that someone set up a lot of accounts on her personal data. He only changed the phone number and e-mail. other ip other device. She didn't go out on passes during the punishment. She showed a document from the detention center. The account was not returned. Is it fair? Personal data can be obtained, for example, from the phone book and create this type of account.

Well, this is all just weird...

How did she win any money if she had never played in the casino? I'm confused. Additionally, keeping your personal data safe is your responsibility, if anyone misuses those, it is not the casino's concern, I'm afraid.

Imagine the situation from the casino's point of view. How do they know she is not part of this fraud? Providing the details willingly?

She should turn to the licensing authority, I'd say. That's competent to make the final decision.

I also find it very strange you act on behalf of her even here on the forum. May she come here herself, perhaps?

Anyway, I would try the authority.

Let me know what you think.

Hello. I understand that personal data must be guarded. The girl has never played before and during the arrest. She opened an account after being released from custody. But since the casino blocks accounts without confirming the truth. Everything is understood now. Thank you for your answer. REGARDS

No problem at all. I still feel it would be better to try the licensing authority. Alternatively, suggest to her to submit a complaint here on Casino Guru. Other details might be found in the process, so if she cares enough, she's free to try:

https://casino.guru/complaints/create

Best regards 😉

Hello. That's exactly what I'm promised to her. Arguments such as a certificate from detention, for 9 months she was not on leave at home. She did not work during detention. Her account does not have a common IP address. The same device was not used. She never used from the no deposit bonus as supposedly the other accounts. She filed a dispute but this evidence was not enough. Therefore, it is clear to us that without proving guilt, you get a penalty. or without your knowledge...is it fair???? Thank you very much for starting the conversation, greetings

Just a second - has she already reached out to the licensing authority? You know, I'm still quite concerned about all things I mentioned in my first reply. We live in the era of technology, no one needs her to get in touch personally to steal personal data. Just one phishing email and the damage is done. I do not the whole story, so it's hard to say what is fair.

I also do not know what type of evidence the casino has presented. This is why I suggest creating the complaint here. It's a chance, I'd say.

Hello. The problem is that in Poland she can't play because it threatens to pay money so she couldn't go to the police. 3.8k euros is a lot of money. The dispute was founded and lost. Vulkan Casino can only have shared personal data and no other proof because it is really impossible. She has never known vulkan evidence, only the opinion of a representative of Goru. For us, it is strange, but she can no longer oppose it. Regards

Can she re-argue the case with, for example, new evidence that she is innocent and has nothing to do with the duplicates?