I do not entirely understand the first part, but from the rest, it seems she has already submitted a complaint here, but it was unresolved or rejected, perhaps? Can you point me to the complaint, please?
It would be best to get more informed, I'm sure.
Of course, she can ask the complaint to be reopened, especially when she can provide additional new pieces of information.
Again, it would be great to send a link to the complaint or pass her user name at least. No one aside from her can ask for the reopening anyway.
HELLO. MY Fiancé ASKED ME TO ADD THE DISPUTE ADDRESS HERE. THE CASE CONCERNS ME BUT I HAVE NO NERVOUSNESS AND STRENGTH ALREADY BECAUSE I AM NOT GUILTY, I WON MONEY HONESTLY AND THEY TOOK IT FROM ME. THEY DIDN'T TAKE INTO ACCOUNT THAT I WAS IN CARE HOW SOMEONE SET UP ACCOUNTS ON MY PERSONAL DATA, MY IP ADDRESS AND DEVICE WERE NOT ASSOCIATED WITH DUPLICATES ACCOUNTS.
Hello there.
Now I understand the situation much better thank you.
The reason why the initial complaint was closed as unjustified
given the following reason:
"I'm taking over your complaint. I've looked at the
evidence and I'm afraid I won't be able to help you. There are several accounts
opened in your name with your personal information. In each of them, bonuses
were activated. Even if you weren't able to open those accounts due to the
reasons above, someone else who has access to your data clearly did and
therefore broke the rules. Unfortunately, your complaint will be
rejected. "
Well, it makes sense to me. The casino is not responsible for
any fraud you might face by "stolen" identity or personal data. I
fear this remains the same.
But I also see that the request to reopen the complaint has been
submitted. We will review the situation and inform you about the outcome of
this process.
So please, prepare new information and give the complaint
handler some time to reach back to you.
You are welcome to stay in touch here on the forum while the complaint is reopened. Maybe there is still some way to help you out - let's see.
I thought about re-creating a complaint, but if the casino is clearly not responsible for the stolen personal data. And using them by another person to create accounts for my personal data, it's probably not worth wasting your time. I don't know the history of accounts, but did they expose the casino to such losses? There is one more proof that I had nothing to do with setting up accounts and the data could have been stolen, Because when I was arrested I had a lost ID card. But after being released from custody, the return document of the arrested person has an entry about returning this document. It was found after some time. I think that then someone could have saved my data. This is the only proof of my innocence. This win was my chance to change something in my life. I was so happy because I never won anything and here again my life turned around. Regards
I'm sincerely sorry for the whole experience. Same as you, I also fear there is actually nothing explicitly supporting your side especially, when you lost your ID in the past. 🙁
I belive you were through a lot already but do not let this event put you down. Being on your place, I would immediately ask for a new ID because you suspect a fraud. I know it's not a complex solution and the winnings are kept out of your reach still, I would do anything to prevent the history from repeating itself again.
Stay strong and best of luck to you!
hey. At the time of arrest, I said that I had no ID card for several days. In custody, I had no idea that I would be playing online casino. I also did not know that my personal data could be so used. the risk of losing money and, in my example, closing the account and forbidding the withdrawal, Although you are not guilty and unaware, Casino Vulkan has such regulations that you have no chance to prove that you are innocent, Thank you for the advice for the future but I will not risk it again with Vulkan
Hey there.
I mean, you never know where else your ID details got misused, I would certainly try to get myself a new ID card. This is bigger than the trouble in the casinos.
I understand your feelings. But I would not say you lost the cause because of the casino's regulations. More likely due to the fact that your details were misused. The way I see it, this was proven already, and I dare to say any other fair casino would do the same. No one else is responsible for your personal details and their "sharing" or losing.
I'm sorry, the local police can investigate the "identity theft" or "misuse of someone else's personal information" but it does not much concern the casino, there is no obligation for that. It's technically up to you to pursue the law, the casino is just a casino.
I would get myself a fresh ID, and also I would go to the police and obtain confirmation of the incident. Just imagine you'll find out lately that someone else misused your ID to buy a gun - take it as an example...
I'm sorry I can't help you further.
Take good care of yourself! 🙏
HEY. DO YOU UNDERSTAND ME RIGHT? The ID card that I have was lost but returned after serving the penalty. THE CASINO WRITTEN TO ME THAT OTHER ACCOUNTS HAVE THE SAME PERSONAL DATA. IT RESULTS THAT THE PERSON WHO BOOKED THE ACCOUNT DIDN'T PROVIDE MY PROOF TO VERIFY THE DATA, I TRIED TO VERIFY MY PERSONAL DATA BY ADDING THE OS PROOF CLOSE TO KYC.VULKAN HAS NEVER SEEN MY ID CARD BEFORE, WHY ARE YOU SUGGESTING TO CHANGE THE ID CARD AS THE PERSONAL DATA REMAINS THE SAME, MY DATA DOES NOT CHANGE AFTER REPLACING THE ID. HER ARRESTS And as for buying a gun, you still need a personal signature, the same as in the ID card, so someone would have to forge it,,,,, OH,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, THE SIGNATURE THAT YOU LOOK AT IT FROM THE LEGAL SIDE AND I GIVE YOU THE FACTS,,, FOR WHICH I HAVE PROOF,,, IN ONE WORD, FOR A CASINO, IT IS JUST GUESS, NOT PROOF,,,, OK, THANK YOU VERY MUCH FOR THE EXTENSIVE EXPLANATION
I feel you're mixing two parts together. My only concern for the last few days was suggesting a new ID card because it was lost for quite some time - at least I figured that out. If this is not the case, well, don't mind this:
There's nothing more to it than warning you because I have personal experience. A few years back I found someone's ID on the street. I contacted several people on Facebook saying "Hey! I probably found your ID card". A few of those people pretended they really lost it, well - they lied, don't ask me why. I have no clue.
Finally, I returned the Id to its rightful owner, and just a month or so after, he messaged me on Facebook, saying "What the hell were you doing with my ID" The man stated he was getting unexpected unpaid deliveries from all around the world, and also in the same time local bank started to be suspicious of his account.
I just want you to be informed and safe.
I made my account and sent the kyc verification for them to analyze, in this case the account I put to withdraw the money is from nubank, and as I don't have an email, I just created it, my account is in my wife's email francyele., and that they could confirm with the bank itself, I put 50 reais, receive a bonus and get some money, when I went to do the kyc verification, they asked for proof of payments and I sent payments I made to my mother-in-law Fabiane and payments I made to the casino itself, and they blocked my account claiming that I used third-party data and at no time did I use anything, I just sent things they asked for and my account is in my wife's email, instead of them notifying and asking to change account or create an email in my name, they blocked my account with my money there without even notifying me, I needed this money because I deposited my only money there, and I'm complaining to them sending. those of third parties and I never used anything from anyone, just my bank that was not in my email but was in my cpf and everything.
Perhaps multi-accounts were at the address?
Not sure you'll get any response to the 1-year-old post.
But it is interesting that "I sent payments I made to my mother-in-law Fabiane and payments I made to the casino itself, and they blocked my account claiming that I used third-party data and at no time did I use anything, I just sent things they asked for and my account is in my wife's email" I would say this was quite an avoidable mistake.
Always use only your own personal email, details, and payment options!
Right? 🙂
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