Videoslots Casino - general discussion

If you want to discuss anything related to Videoslots Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I used to play a lot here and made good winnings too. For me, this is now a casino where I firmly believe that a lot of things are not right here. Net loss within 5 months 8570€ for a payout of 120€ (Please consider the 1€ max bet.

I have documented a lot over 3 months and also contacted the MGA, as far as I can tell there are many complaints and my case, so I can anticipate it, is being examined more closely here. I'll be sure to comment here no matter what happens

Hello Effekt40, please share the MGA's verdict when possible. This casino has a perfect reputation so I'm eager to know, what is not right there.

Isn't it possible that they lowered the RTP on slots for German players with regards to the new gambling law in Germany? That could be the reason why you spotted that "something isn't right". Since you've been used to see certain amount of winning spins, over 5% lower RTP actually makes huge difference.

I already wrote a few months ago about Viggoslots, which falls under Curacao, and therefore I think it is a risk to play at casino /curacao. What happened is the following: I used 50 späng and Viggo requests KYC and their web approves my identification, but then the mail comes with more precise requests ie. the photo from the back of the passport and all possible requests. And worst of all, they remove the document where you attach your evidence if you don't manage to identify yourself within a few minutes - and I didn't manage to do that. Sounds incredible to me anyway and think they are cheating players. Should it be so - is this common under Curacao licenses??

Hello,

I'm sorry you have such problems with the verification. Allow me to say that the way how the casino approaches the KYC or other kinds of verification does not have anything in common with its license.

How exactly did you fail to identify yourself, please?

Thanks for your reply. I did not succeed at all - so the money remains with Viggoslots as the identification must take place within a couple of minutes according to Viggoslots.

Radka, you say that KYC has nothing to do with the license, but as much as I have checked it, the Cuaracao licensees are not that thorough with the review.

Hello,

feel free to submit the complaint, we may be able to help you out if you need a helping hand.

I understand your point, but I'd say (and I asked my colleague) that it's influenced by the fact that most Curacao authorities do not care much about issues and disputes. So as a result such casinos may be lax when it comes to the KYC. Technically, you are correct because the outcome is as you described.

Dirty scammers.

Nothing else is Videoslots.

And the dirt shop here praises it too! Pooh

There' no wonder they have a good rating on our website. They own 5 different licenses, which is rather an exception among casinos. They also have a long history (established in 2011), they have plenty of good reviews from users (but that doesn't affect the Casino Guru rating). They have some unresolved complaints, but they either received only a few black points for them or some of the cases are very old.

What happened to you in the casino?

How can such a high evaluation, horrible casino, terrible site to understand, bureaucratic even to cancel the account

I noticed you recently posted similar questions about the score here on the forum. Well, would be good to read this article explaining the review process, plus note this tab called "reputation explained".

Sadly, none of those details are part of the review. But it never hurts to educate a bit, right? 🙂

Japanese users, along with mrvegas, an affiliated casino, suddenly lost access.

However, I keep receiving sales emails from the casino and it is impossible to unsubscribe.

Annoying isn't it? I wonder what happens when you mark those emails as spam. There is a chance all will automatically end up out of your primary incoming emails file.

Have you tried that? Can't think of anything handier at the moment. 🤔

Unfortunately they exchange emails, shoot emails from several senders. a spam machine.

In the first place, The casino suddenly made it impossible for Japanese to use the casino and took all their balances.

Furthermore, they are still sending emails to Japanese people without deleting their personal information.

This is very unfortunate.

As expected 🙁. Thinking about this, I recall several debates I had here on the forum regarding such emails, even very frequent calls. Sadly, no one has figured out a 100% working solution I could recommend. This is truly a real hassle...

The casino took the balances? That's brutally unfair, yet there are no relevant complaints. Thus if you come across such players, please, send them here so we can try to investigate and possibly help those players.

Do you know anyone facing this situation?

This casino and its affiliate mrvegas are,

denied access to Japanese without prior notification to users.

This means that users are unable to withdraw or check their balances.

Could you perhaps check out my previous reply?

"Thus if you come across such players, please, send them here so we can try to investigate and possibly help those players.

Do you know anyone facing this situation?"

We may try to help, you know?