Velobet Casino - general discussion (page 17)

Actually, I have little to add.

In my opinion, we have explained all we could. We've been very open to you. The casino has changed the system, probably thanks to your persistence. You got the refunds even from the 3rd account.

Thus, from our perspective, the complaint is closed. I'm sorry you disagree; there is no reason to keep the complaint open - its process has reached the final stage.

Moral principles, or other truths, as you prefer to say, are available here on the forum, since this is the place for debates. Anyone is welcome to read your complaint, or your perfectly visible forum posts. Nothing has been hidden.

End from my side, I guess.

I completely agree with your perspective but with all due respect from this moment I will take other routes when everything is completely outlined from start to finish.

I just want to thank you that thanks to you the illegalities of this casino have come to light, the only stain that you have never allowed me to explain is all the illegality that this casino has committed with its clients until now by rejecting my reviews and not modifying the security index. that I neither understand nor will I ever understand, even specialists and professionals in this area who are helping me do not understand.

from now on??????

a casino mystery

For my part, I guess nothing more either.

There is actually something worth mentioning, and it could also have been a part of your dissatisfaction.

Allow me to mention just one thing: posting comments on the forum about anything you believe any casino has done wrong is preferable to doing so specifically for a user review. The "crime" or unfair behavior must be proven in order for the user review to be made public, particularly if there is a complaint attached.

In spite of this, the review needs to include a sufficient quantity of information; otherwise, the community will not really benefit from it.

I checked your reviews, would you say this text is informative?

"I have only had problems with this casino and it ruined my life."

"This casino was about to end my life and almost drove me to suicide, with that, it is all said above, recognizing its mistake and its guilt, refusing to pay for its true consequences safety index 0 casino guru knows perfectly well my experience with velobet.com and It has all the evidence that is why I hope my review is published because it is my real experience, thank you."

Through the explanation provided, we attempted to advise you on how to proceed with the review.

"Hello, thank you for your review. I can see you rated the casino pretty low. Could you please share more details about the issue at the casino so it will be helpful for other players as well?"

I truly don't want to oppose you - if only you tried to submit a decent user review with a true value, preferably from a single account - not more than one. It has a fair chance of being approved then.

Thank you for your time and dedication. You have done a great deal of good through the complaint, and I wish you only the best.

Sorry, but to be honest, publish all the ones that I have been sending that you have rejected and in reviews because you are desperation since you did not accept any of them and I knew that you were not going to accept them and many with information about my problems in the withdrawals. deposits and, above all, responsible gaming, I think there is enough evidence, as you have shown yourselves, that you know it very well and you are perfectly informed, otherwise there is no interest in publishing them where the players should be informed in the reviews.

You know that they have been breaking the law and taking advantage of vulnerable players and the same security index continues and you have been perfectly aware of everything.

Saying anything more would only serve to continue this circle. Everything has been explained to you very openly.

I regret to see that you are unable to move past your own viewpoint.

Thank you for your contribution.

It doesn't forgive, I can't get over it NO, you haven't made me get over my point of view and the one who suffered the situation was me and it was tragic.

but well, my opinion is that you are more on the side of the casino than of the vulnerable players. My case, my experience and my totally personal opinion have led me to my point of view, otherwise this would not have been closed like this, NOTHING AT ALL was openly explained. and for you it is a circle, for me it is a closure of my complaint without answers and without paying for the illegalities committed, because behind this there are many surprising things.

But I repeat, everything is my personal and respectable opinion, both mine and that of others is equally respectable, although mine is not very respected.

I just want to thank you for everything you have researched and for your results obtained even by taking very few measures.

Now I will continue on another path that I hope and I believe that if I have more support to continue fighting for legality even if it doesn't come to anything, who knows, I will try to make sure everything is known, everything.

Thank you.

I'll try to mention aspects the whole team was considering when we were discussing your case, they might be of interest, and I'll leave that to you.

Mainly, we are not lawyers here, we do not represent or substitute laws. I understand you aim for compensation, as you said "the illegalities committed" - this is something we have no authority to get involved in. Yet I understand that, from your perspective, it's something you've attached to achieving. One way or another, I hope you will be satisfied in the end.

The next part is quite complex, but still, understanding the background is important:

Currently, almost all operators operate under a license that defines the rules and scope of self-exclusion. Moreover, virtually all operators offer some sort of self-exclusion to their players, whose scope is highly dependent on regulatory requirements and decisions of individual operators.

There are currently two basic levels of self-exclusion:

Single-operator level: Typically, when self-excluding in an online casino, the self-exclusion does not extend to other operators. This creates a problem: self-excluded players can freely access and play at other casino websites, bringing the overall effectiveness of such self-exclusion schemes into question.

Nationwide/license-wide level: Some countries and online gambling regulators, such as the UK, Sweden, or the Netherlands, operate wider self-exclusion schemes, which require their licensees (operators) to be part of nationwide (license-wide) self-exclusion schemes. These allow players to self-exclude from all casinos licensed in a specific country or by a specific regulator at once, creating a better level of protection.

As of this moment, a player struggling with problem gambling symptoms cannot self-exclude on a global scale. This means that although the player self-excludes on one of the above-mentioned levels, there are still many ways in which players can bypass these self-imposed measures.

It should be noted, in a more thorough version of the previous overview, that every platform, casino operator, and brand has a unique approach to the self exclusion tools. There is not a definitive guide or rule outlining how everyone should go about doing that. As a result, we are unable to establish a baseline by which we could assess the caliber of the options that are provided. While some casinos only keep track of emails as personal information, others offer a "short registration form."

If we had punished this casino for what has been done but is no longer possible, we would also have to start punishing many others, even though we would not have a decent methodology for doing so. I can promise you that you have reopened this conversation, but this is not the direction we are ready to take today.

Now, in order to fill this void, we offer the forum in addition to user reviews or complaints.

I appreciate your well-meaning intentions.

Look Radka, the first self-exclusion due to gambling addiction was with the same operator velobet.com who ignored it and allowed the SAME OPERATOR to continue playing with catastrophic consequences that a judge will have to measure

and the universal rules of a casino are to protect vulnerable players, minors and money laundering, each casino may have its rules but above is the law

you have not punished him because you have not wanted your reasons you will have reopened the case with evidence of its illegality that is why you reopened it and investigated and came to the conclusion that they were guilty

You are doing a disservice to players in general because apart from a low security rate, my experience has shown that there were problems with deposits and withdrawals.

I just want them to pay for their proven illegal acts and help players who don't go through the same thing.

I did explain myself openly

And I reiterate my thanks to casinoguru for demonstrating the illegalities committed by velobet.com, now I neither know nor am interested anymore, if they continue the same I have done everything possible to ensure that this illegality is stopped and all players are informed with all the impediments that I have found mostly review publications because a lot of the damage has already been done and that is done.

Thank you so much.

Thank you as well; take care, and best wishes on your honorable campaign!

You are welcome to start your own thread here in the forum to keep others updated on your progress. I wanted to let you know in case you were interested in doing so.

Thank you but I think it will not be necessary. I am sure that you will find out about the evolution of the case at the same time as I do.

And it will be up to you to provide information to the player community clearly ?????.

Well, the "case" has been closed. I can hardly inform others on your behalf. I do not even know what you plan to do next.

I expected nothing less than that you would deny me the reopening, I had already assimilated it.

Hallo

Velobet is one the best bookie able in many countries. Fast deposits and whidrawals, very professional support able 24h and answering very fast. Many sports able to play, even table tennis. I hardly recommend this bookie and casino. I dont see how can I give my Mark but its max so 10/10 or 5/5 stars

Yes, haha, how funny. There is little need to be so shameless. There is no need for the comments, they are paid for.

It is known that there have been big problems with withdrawals, deposits and, above all, responsible gaming. Everything else is lies and big ones in support of this casino.

Better for a player to know the truth, even if he later tried to commit suicide, that problem is his.

Thank you for your post. It sounds like an advertisement to me, to tell you the truth, though.🤷‍♀️

Have you some experience you can write about, perhaps? How long did it take to withdraw your winnings? Did you play some casino games as well? Try to describe it so everyone can read about it.

Here's also the link where you can submit your user review if you wish.

Every player has the right to express his or her opinion and write about his or her experience at the casino. We always try to keep the reviews unbiased and always try to find out if the player is not writing truthful experiences.

Tldr; Velobet and all their sub brands are a scam, pay small balances, don't pay big.

Bit of an update. After Velobet (and other casinos owned by same brand paid me out at first) they have locked two accounts with around 500 and around 1k in each. This was September 2023, a year ago. They claimed it was due to an "investigation" but in reality after I asked them what I done wrong they said that the traders didn't like me "betting on obscure games". So effectively even though they have a large offering, they will not pay if you bet on majority of it.

After I contacted them 6 months on, then a year on I get the same reply from Goldenbet and Freshbet. After just going on chat they said investigation is going on, no time frame, np update.

To anyone reading this, most crypto casinos are scams. They don't pay on big wins, will be happy to take 1k and pay 1k but if you suddenly get lucky you will get a "bet review" and your money will either disappear from balance or just not get paid and the review will be indefinite.

Anyone here welcome to contact me if you want to know more. My email is my username on here, followed by gmail and com.

This is not of interest here, the security index will surely rise.

And yes, every player has the right to express his opinion and approve the reviews.

But please allow the publication of paid and unpaid ones because as you have said very well everyone has the right and the good and bad ones should be made public.

Thanks jwillow84

It seems to me the most shameful thing in the gaming world that velobet.com continues to have a high security index in Casino Guru, knowing perfectly well everything that it has done wrong, even recognizing with facts and words what they have done, especially on the verge of a lawsuit that is not even

They think as far as it goes

Enough of excuses, the biggest losers will be the players who seek advice on a decent and legal casino, which this one has nothing of and they know the damage done.

I am a sea of doubts and little by little they are going to me

fitting the pieces together